Jump to content

Cant remove this virus thing

filipanton
 Share

Recommended Posts

Aura

Aura

Posted
Posted

Hi filipanton :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Can you run a new scan with Malwarebytes, then, if it detect any threats, leave them be, and attach this file instead (you'll have to .zip it first) so I can review it?

C:\USERS\FILIP\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data
C:\USERS\FILIP\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Secure Preferences

Link to post
Share on other sites
filipanton

filipanton

Posted
  • Author
Posted
1 hour ago, Aura said:

Not needed anymore. For now, follow the instructions in the thread below, as it should solve your issue.

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

 

I did that and now nothing shows up on malwarebytes adwcleaner but 4 files still shows up in malwarebytes

image.thumb.png.ef2363b2cacbef24bab3058037dab998.png

Link to post
Share on other sites
Aura

Aura

Posted
Posted (edited)

Hi,

First of all, for more explanation about why this issue is occurring, read Fatdcuk's post below.

https://forums.malwarebytes.com/topic/214438-chrome-web-data-pup-wont-go-away/?do=findComment&comment=1180550

Now, if you aren't running the latest version of Malwarebytes already (which is 3.3.1 at this time), please download and install the latest (in-place upgrade) from the website directly.

https://downloads.malwarebytes.com/file/mb3/

Alternatively, you can open Malwarebytes, go to the Settings tab, and under the Application tab, click on the Install Application Updates button. This way, Malwarebytes will look for a newer version of the program and if found, asks you if you want to install it (do so).
EEdmPfu.png

Once done, follow the instructions in the thread below and see if that solves your issue. Please note that, as stated in the thread below, these steps will most likely have to be executed on every single computer where you are logged in Google Chrome with your Google account, and where the sync feature is enabled.

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

If the guide above didn't help you, you can try to manually clean your Google Chrome settings, as to remove the threat Malwarebytes is detecting (the one(s) that keeps coming back). There are three main areas that you can clean: the New Tab page, the Search engine, and the On start-up (start page):

  • On the top-right corner of Google Chrome, click on the three little dots, and then click on Settings (or simply access chrome://settings from the navigation/URL bar)
  • Under Appearance and Show Home button, make sure that either New Tab page is selected, or that you know and trust the website in the second option (ex: google.com)
    yuYmo5T.png
  • Under Search engine, make sure that the Search engine used in the address bar is set to Google or another trusted search engine (such as DuckDuckGo)
    QHcKrhr.png
  • Click on the Manage search engines button, and under Default search engines, delete every other options (by clicking on the three little dots on the right, followed by Remove from list) other than Google
    lxbWHn1.png
  • You are also free to remove the search engines under Other search engines if wanted
  • Once done, go back and under On start-up, make sure that the Open the New Tab page option is selected OR, if the Open a specific page or set of pages option is selected, make sure that only knowns and trusted websites are listed. Otherwise, delete them by clicking on the three little dots on the right and select Remove
    Ef7a38z.png

Another possible solution at the moment, is to add the detected file(s) (either Web Cache, Secure Preferences or both) to Malwarebytes' scan exclusion list, so it won't get detected anymore. For more information on how to proceed, follow the instructions in the support article below.

https://forums.malwarebytes.com/topic/214438-chrome-web-data-pup-wont-go-away/

The two possible files to add are: 

C:\Users\$YOUR_USERNAME\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences
C:\Users\$YOUR_USERNAME\AppData\Local\Google\Chrome\User Data\Default\Web Cache


For instance, the full path for these two files on my system would be: 

C:\Users\Aura\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences
C:\Users\Aura\AppData\Local\Google\Chrome\User Data\Default\Web Cache

Let me know if any of that worked for you. If it did, let me know which solution worked. If you need assistance with the instructions above, 

 

Edited by Aura
Link to post
Share on other sites
Aura

Aura

Posted
Posted

The problem is with this: 

CHR StartupUrls: Default -> "hxxp://www.google.com/","hxxp://isearch.avg.com/?cid={DC06B1D9-D9D5-4CEC-9561-13914E06AE78}&mid=8a4dc1b2ef8847d0ab4c9128c010d927-c35a9d741d771beac3030ce0ab6588edf6347285&lang=en&ds=is015&pr=sa&d=2012-11-30 15:21:04&v=13.2.0.4&sap=hp","hxxp://se.msn.com/?pc=UP21&ocid=UP21DHP&dt=033013","hxxp://www.search.ask.com/?tpid=ORJ-V7C&o=APN11412&pf=V7&trgb=CR&p2=%5EBBK%5EOSJ000%5EYY%5ESE&gct=hp&apn_ptnrs=BBK&apn_dtid=%5EOSJ000%5EYY%5ESE&apn_dbr=cr_35.0.1916.153&apn_uid=737A2994-760A-44BD-ADA2-B2E51ED7B25D&itbv=12.12.2.83&doi=2014-06-26&psv=&pt=tb","hxxps://encrypted.google.com"

Under "On start-up", select "Open a specific page or set of pages" and delete everything. Then your Malwarebytes scan should come back clear.

Link to post
Share on other sites
Aura

Aura

Posted
Posted

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

  I accept