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RedWalker

Google Chrome Secure Preferences PUP.Optional.Trovi HELP

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I'm confused as what to do with this, I've never gone to fishy sites and the only extension I have is Ad Block - The one with the most downloads - when it came up as a detection I quarantined it and deleted it but the file is still there even after closing chrome and trying again, scanning again it still shows as a PuP and I'm completely unable to handle this by myself when nothing seems to be working, looking at the file there seems to be a website called trovi.com and I have no idea what it is and I've never gone there

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Can you please post the scan log. This probably doesnt delete the file itself but correct a bad url inside the preferences file. I assume you are on 3.3?

Trovi.com would cause this detection. Do you know if you have chrome sync on?

 

 

Edited by shadowwar

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Okay, Here it is. Thank you SO much for replying so soon and I do have chrome sync on and I have no clue how to turn it off and I have been actively searching for a solution and it seems to be turning sync off and clearing sync - still don't know how to turn sync off - 

PuP Detection.txt

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That Report was me scanning ONLY the secure preferences file after multiple tries removing it with malwarebytes if it's of any importance that I state that first, I haven't even read the forum rules yet, I'm in a panic to get this problem solved, so pardon me if posting frequently in a forum post is against the rules

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I tried clearing Sync and scanning the file again and it still comes up as a PuP but I had it in quarantine before that 

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It hasn't worked and I can't clear sync again cause it tells me to sign into My chrome browser but I'm already signed in

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I don't know what may have just happened but for me to go back into my settings in chrome I had to sign back in and it synced settings again but I still have the PuP detection

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I am actually having the exact same problem right now and I can't figure out where it came from or how to get rid of it. I havent been on my computer in a few days and it wasn't there last time I was on the pc.

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REINSTALLING CHROME seems to have fixed the problem and do try clearing your sync by going to settings sync and clicking "Manage Sync Data On Google Dashboard"

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Hi,

When you have this and it's always returning, it's because syncing is enabled, so everytime you log into Chrome again, the data is reset.

To fix this, please see here: 

 

 

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