Problems with Malwarebytes Premium

[zutalors]

I just recently purchased MAlwarebytes premium, version 3.2.2, and I cannot get Web Protection or Malware Protection to stay on. Web Protection shows that it is starting but it  never starts, and Malware protection keeps resetting to Off. What is wrong with it? 

[Porthos]

2 minutes ago, zutalors said:

What is wrong with it?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[zutalors]

Based on a comment someone else made, I downloaded Malwarebytes 3.3.1, and installed that. Now all the setting are showing that it is working. I think there must have been a problem with the 3.2.2 version.

[Firefox]

1 minute ago, zutalors said:

I think there must have been a problem with the 3.2.2 version.

Yes there was, the latest version corrected the issue you were having.

[Cathy3628]

I have Malwarebytes Premium. I  also am having ongoing issues with Malwarebytes not updating, and not staying in Web and Malware protection mode. When I check my account version it shows 3.2.2.2029 - how do I upload the new version since the software is not doing it automatically?  Frequently it won't update either but at other times it says it's checked for updates (I have auto update on).  This has been going on for over a year and I'm getting really fed-up with the software.  

[Cathy3628]

Never mind, I changed to a related forum and just downloaded 3.3.1 from a link in another post and the problem seems fixed for now.  But I'm still frustrated with how often problems are developing with this software.

Quote

 

 

[Porthos]

1 hour ago, Cathy3628 said:

just downloaded 3.3.1 from a link in another post and the problem seems fixed for now.  But I'm still frustrated with how often problems are developing with this software.

Looked back and I see you have never produced the Diagnostic logs we ask for so we cant really "see" what is happening with your computer.  

1 hour ago, Cathy3628 said:

having ongoing issues with Malwarebytes not updating, and not staying in Web and Malware protection mode.

There could be an underlying cause for issues and the logs can help us find it and fix your ongoing issues. Peoples first response is to blame the software for the issues and many times that is not the case.

It is best to look at the issue when it is happening but answers can many times be found after you install. if you are willing please start your own topic and gather the following. 

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[nikhils]

Hello @Temporarity

From your logs it seems like web protection is turned on.

Can you please try this:

1. Download the latest installer from https://downloads.malwarebytes.com/file/mb3

2. Run the installer on top of your existing product. No need to uninstall anything.

That should fix the problem.

Thank you

[Temporarity]

Hello @nikhils

thank you it works now!

 

Edited January 30, 2018 by Temporarity

[nikhils]

Awesome, thank for letting us know.

Glad everything is working correctly now.