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HELP!!! Error MBAM 404102. Cannot activate my Premium version


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Hello, 

yesterday I bought Malwarebytes Premium for Windows and have problem with instalation of this product. I copy the key which was sended for me by email but I have a error MBAM 404102 " the licence key was not found. There is a problem with your licence key ......" Can You help me, please? 
I tryed to reinstallate my free version and install the new one Malwarebytes 3.2.2. from the website but have the same answer about licence key. I have good internet connection and dont have other antivirus programs on my laptop.

In my account I can see that my Premium version is Activ.

 I think these attachments will help you to find some problem with my activation. 

 
Thanks a lot!

 

mb-check-results.zip

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58 minutes ago, korvalio said:

I think these attachments will help you to find some problem with my activation. 

Quote

0.0.0.0 serius.mwbsys.com
0.0.0.0 keystone.mwbsys.com

 

 

You need to remove the above entries from your Hosts file. 

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Hello @korvalio,

  • Could you provide another "mb-check" log to make sure that your hosts file was corrected properly, or a copy of the hosts file will do as well. 
  • Also, it looks like your DNS servers were modified, run the following in Admin Command Prompt and reboot the system.

Please note that if your TCP/IP or DNS settings were modified on the router, you may need to log into the router console and manage it from there. 

ipconfig /flushdns
netsh int reset all
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset
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3 hours ago, Porthos said:

Can you try accessing https://keystone.mwbsys.com in your web browser? Let me know if you get any errors when trying to open the site

 

1 hour ago, vbarytskyy said:

Hello @korvalio,

  • Could you provide another "mb-check" log to make sure that your hosts file was corrected properly, or a copy of the hosts file will do as well. 
  • Also, it looks like your DNS servers were modified, run the following in Admin Command Prompt and reboot the system.

Please note that if your TCP/IP or DNS settings were modified on the router, you may need to log into the router console and manage it from there. 


ipconfig /flushdns
netsh int reset all
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset

Hello @ vbarytskyy Thanks for responding ))) I ve done everything you advised and still cannot activate my premium version. Hope  ve done everything correctly. I will really happy if  you have some other idea ))) In attach you get  "mb-check" files.

Addition.txt

FRST.txt

mb-check-results.zip

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These have to be removed from your hosts file that is located in C:\Windows\System32\Drivers\etc in order for Malwarebytes to work properly

0.0.0.0 serius.mwbsys.com
0.0.0.0 keystone.mwbsys.com 

Follow the instructions from this Microsoft Article on How to reset the Hosts file back to the default (Note: Instructions for Win10 is the same as Win8)

Also if you like, I have attached a default hosts file in the file called hosts.zip below.  You can download that file and unzip (extract) the file that is inside it and copy (and replace) the hosts file located in the folder C:\Windows\System32\Drivers\etc. When prompted if you want to replace the file do so.

 

hosts.zip

Edited by Firefox
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