Cant switch on website protection

[Canuckamuck]

I recently noticed I I was getting warnings that website protection was turned off. When I tried to turn it on on nothing ever happened.

After a few days I decided to uninstall Malwarebytes and reinstall using my premium key.  The key was not accepted but the license ID was.

I read on the Malware website to download the farbar recovery tool and post the FRST file here. Hopefully it will attach. I don't know what else to do.

FRST.txt

Addition.txt

[Porthos]

1 hour ago, Canuckamuck said:

I don't know what else to do.

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

Then retry your key.

[Canuckamuck]

Thanks Porthos. I tried it, but it is the same result. it still doesn't accept my license key. 

[Porthos]

4 hours ago, Canuckamuck said:

Thanks Porthos. I tried it, but it is the same result. it still doesn't accept my license key. 

https://support.malwarebytes.com/docs/DOC-1142

[nikhils]

Can you please send me your key details in a Private message.

I can check to see what's going on with your keys.

Please don't post your keys in the public forum.

Thank you.

[Canuckamuck]

So I sent the PM a while back. Is there nothing to be done then?

I would love to get my Premium Malware bytes activated if nothing else.

[nikhils]

Hello @Canuckamuck

Sorry, I had not read you message last week.

The key you sent me is a valid key with seats available.

What kind of error message do you get when you try and activate using the key?

Also are you entering the Key and ID in the correct fields? (I put in the key and ID and both can be seen with a green check mark)

Can you please send me a screenshot? (PM if needed)

[snitty1]

A similar situation (loss of Web Protection) happened to me today. I kept logs and the sequence of events describing how I overcame the problem. The most interesting thing I found was the unchecked code and memory mitigation boxes in HitmanPro Alert. "Something" made that happen and it could be related to the Web Protection problem!   

1)  Got popup warning of Real-Time Protection off a few minutes after booting. 
2)  Went to Dashboard and found Web Protection was off.
3)  Tried to turn it on, but it kept shutting off. Restore Defaults didn't turn it on.
4)  Ran a Scan - took much longer than usual, (9m-53s) but reported nothing detected.
5)  Ran a HitmanPro Alert scan and deleted all reported tracking cookies.
6)  Opened HitmanPro Alert "Safe Browsing > Web Browsers > Google Chrome 62 > Exploit Mitigation Settings"  and discovered ALL Code & Memory Mitigation boxes were UNCHECKED! 
6)  Checked all boxes and re-ran both MB and HP scans.
7)  Web Real-Time Protection still would not turn on.
8)  Downloaded mb3-setup-consumer-3.3.1.2183 and installed.
9)  Web Real-Time Protection problem resolved! 
10)Ran another scan which took the normal time of 3m-43s