Chrispy Posted November 6, 2017 ID:1179611 Share Posted November 6, 2017 I have the premium version of Malwarebytes 3 and it won't update whenever I go to check for updates. It's like it cuts out in the middle of the download attempt. Restarting doesn't help. Whenever I boot up my PC and Malwarebytes starts up it says that my updates are up to date before changing back to "Updates are not current". Been trying to update for five days straight with no luck. Malwarebytes Version: 3.2.2.2018 OS: Windows 10 64-bit Link to post Share on other sites More sharing options...
Telos Posted November 6, 2017 ID:1179614 Share Posted November 6, 2017 This may be resolved simply by reinstalling the latest version over your current installation. Download here: https://downloads.malwarebytes.com/file/mb3 If that doesn't help please read and follow the instructions below and post back your log and we'll take a look and see what's going on. Link to post Share on other sites More sharing options...
ExpertNovice Posted November 6, 2017 ID:1179617 Share Posted November 6, 2017 If it doesn't work post back. I may have another necessary step after upgrading to 3.3.1. This issue doesn't effect all computers. Link to post Share on other sites More sharing options...
Chrispy Posted November 7, 2017 Author ID:1179656 Share Posted November 7, 2017 Download didn't work. Malwarebytes uninstalled itself and I run into the attached installation error message when attempting to re-download. I checked the link and followed the instructions, downloading both programs. MB-Check stopped working. FRST_06-11-2017 18.27.28.txt Addition_06-11-2017 18.27.28.txt Link to post Share on other sites More sharing options...
nikhils Posted November 7, 2017 ID:1179856 Share Posted November 7, 2017 Can you please boot into safe mode and run mb-check tool and attach the logs. Thank you. Link to post Share on other sites More sharing options...
ExpertNovice Posted November 7, 2017 ID:1179885 Share Posted November 7, 2017 (edited) nm... Edited November 7, 2017 by ExpertNovice Link to post Share on other sites More sharing options...
Chrispy Posted November 7, 2017 Author ID:1179895 Share Posted November 7, 2017 Booted up in safe mode, ran mb-check, and ended up with the same "mb-check has stopped working" error message posted above. mb-check-results.txt Link to post Share on other sites More sharing options...
nikhils Posted November 7, 2017 ID:1179898 Share Posted November 7, 2017 It looks like you have an older version of MBAM installed which did not cleaned up correctly. Lets do this: Let us get a clean install of the current version. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Link to post Share on other sites More sharing options...
Chrispy Posted November 7, 2017 Author ID:1179908 Share Posted November 7, 2017 That worked. New version is installed and updates are current. Thanks for the help! I'm not sure if you need it, but I attached the results from mb-clean below. mb-clean-results.txt Link to post Share on other sites More sharing options...
nikhils Posted November 8, 2017 ID:1180030 Share Posted November 8, 2017 Hello @Chrispy Everything looks ok from the logs. You should be good to go. Thank you. Link to post Share on other sites More sharing options...
Chrispy Posted November 8, 2017 Author ID:1180419 Share Posted November 8, 2017 Okay, well everything was fine until this morning when the same issue sprung up again. It says updates aren't current and won't update, so I ran MB-Check. Not sure what it entails, though. mb-check-results.txt Link to post Share on other sites More sharing options...
iArcanex Posted November 8, 2017 ID:1180435 Share Posted November 8, 2017 48 minutes ago, Chrispy said: Okay, well everything was fine until this morning when the same issue sprung up again. It says updates aren't current and won't update, so I ran MB-Check. Not sure what it entails, though. mb-check-results.txt I am currently experiencing this exact issue. I have gone through all the steps and the day afterwards my MB program would not update anymore. (Unless I use mb-clean again, but this is a hassle doing it after every restart) Link to post Share on other sites More sharing options...
ExpertNovice Posted November 8, 2017 ID:1180449 Share Posted November 8, 2017 Currently, I think my issue is a conflict where either Emsisoft or, perhaps Webroot is preventing the update. I am able to get Malwarebytes to update in two different ways. (1) uninstall and (2) restart the computer (I now use Alt-F4 because of a new Win 10 bug or feature). As soon as the desktop is displayed I right click the MB icon in the system tray and select Check for Updates at the top of the dialog box. The next time it fails I'm going to stop both Emsi and Web to see if there is a conflict. Additional info, immediately after purchsing MBAE that app was discontinued and I got some form of MB (there seems to be three names for the app and noone has been able to tell me which I have, it is either MBAE, MBAM, or MB3 depending on where I look. At that time all three companies told me there was no incompatibility so I continued with MB?. Within a few days of my license renewal for MB (and Win 10 update) these problems started. Now, MB is telling me not to run all three apps due to POSSIBLE conflicts. Quite aggravating but waiting to see what happens. BTW, MBAE was stopping exploits about once ever two weks. In one year MB has not reported any. Not sure of the reason. Link to post Share on other sites More sharing options...
TwiztidOne Posted November 8, 2017 ID:1180502 Share Posted November 8, 2017 im having the same issue but i found out it has something to do with windows firewall, if i tell the firewall to reset to default settings it lets it update. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now