maltelboy Posted November 6, 2017 ID:1179568 Share Posted November 6, 2017 Installed the latest MB 3.3.1.2183 To cure the Web Protection problem where it turns itself off. Still have the same problem even with the latest version............... Link to post Share on other sites More sharing options...
Firefox Posted November 6, 2017 ID:1179570 Share Posted November 6, 2017 Now that you have the latest version, you will need to provide new logs so the team can review them to see what may be going on. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtLeave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zipThis file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
Hwedhlor Posted November 6, 2017 ID:1179578 Share Posted November 6, 2017 I'm having the same issue. I'm running Malwarebytes Premium version 3.2.2. I see that there is a later version (apparently version 3.3.1.2183), but although I've got Malwarebytes set to "Automatically download and install application component updates" every hour, it has not updated itself to the latest version. Let me know when you get this fixed. Link to post Share on other sites More sharing options...
Firefox Posted November 6, 2017 ID:1179582 Share Posted November 6, 2017 2 minutes ago, Hwedhlor said: I'm having the same issue. I'm running Malwarebytes Premium version 3.2.2. I see that there is a later version (apparently version 3.3.1.2183), but although I've got Malwarebytes set to "Automatically download and install application component updates" every hour, it has not updated itself to the latest version. Let me know when you get this fixed. Updates are metered so you will eventually get it. That being said you can simply download the latest and install it. Download Latest MB3 v3.3.1.2183 CU 1.0.236 ->>RIGHT HERE<<- Link to post Share on other sites More sharing options...
maltelboy Posted November 6, 2017 Author ID:1179588 Share Posted November 6, 2017 MB-Check as requested below mb-check-results.zip Link to post Share on other sites More sharing options...
dcollins Posted November 6, 2017 ID:1179620 Share Posted November 6, 2017 Thanks @maltelboy, we've seen some users report some issues with Kaspersky and Web Protection. Can you please add the following exclusions to Kaspersky and also under Kaspersky Settings -> Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology. https://support.malwarebytes.com/docs/DOC-1123 Link to post Share on other sites More sharing options...
maltelboy Posted November 7, 2017 Author ID:1179624 Share Posted November 7, 2017 thanks, Done as suggested. Strange as its seems to happen after Recent MS Updates ?? Thanks again Link to post Share on other sites More sharing options...
m3_525 Posted November 7, 2017 ID:1179633 Share Posted November 7, 2017 Hi i have the same problem with web protection, with norton worked perfectly with both programs, now i have switched to kaspersky and the web protection doesn't work. i have added to exclusions the files of malwarebytes and nothing change .. with kaspersky installed web protection don't work, i tried with kaspersky uninstalled and the web protection worked perfectly again.. some conflict there. Link to post Share on other sites More sharing options...
alhazred Posted November 7, 2017 ID:1179760 Share Posted November 7, 2017 (edited) 12 hours ago, m3_525 said: Hi i have the same problem with web protection, with norton worked perfectly with both programs, now i have switched to kaspersky and the web protection doesn't work. i have added to exclusions the files of malwarebytes and nothing change .. with kaspersky installed web protection don't work, i tried with kaspersky uninstalled and the web protection worked perfectly again.. some conflict there. I don't mean to hijack this thread but when you say web protection doesn't work, do you mean it doesn't turn on, or is turned on but not working? The only reason I ask is that I also have Kaspersky and the same thing is happening to me. I'm not sure whether this is just a problem with my PC or is prevalent to all PC's with KIS + MBAM combinations. Malwarebytes is probably aware of the situation though as I reported problems in another earlier thread. Edited November 7, 2017 by alhazred Link to post Share on other sites More sharing options...
WilliamBassett Posted November 7, 2017 ID:1179766 Share Posted November 7, 2017 I'm having the exact same issue, I am uninstalling using mb3 cleanup, downloading latest version and within days it happens again, this is happening at least once a week if not more Link to post Share on other sites More sharing options...
WilliamBassett Posted November 7, 2017 ID:1179778 Share Posted November 7, 2017 I've just done: Thanks @maltelboy, we've seen some users report some issues with Kaspersky and Web Protection. Can you please add the following exclusions to Kaspersky and also under Kaspersky Settings -> Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology. https://support.malwarebytes.com/docs/DOC-1123 Link to post Share on other sites More sharing options...
maltelboy Posted November 7, 2017 Author ID:1179857 Share Posted November 7, 2017 4 hours ago, alhazred said: I don't mean to hijack this thread but when you say web protection doesn't work, do you mean it doesn't turn on, or is turned on but not working? The only reason I ask is that I also have Kaspersky and the same thing is happening to me. I'm not sure whether this is just a problem with my PC or is prevalent to all PC's with KIS + MBAM combinations. Malwarebytes is probably aware of the situation though as I reported problems in another earlier thread. Which ever version I had of MB3. It would install and everything working including 'web protection' After a few days the MB icon on the task bar would show a warning and a pop-up would tell me that the 'web protection' is not activated. To solve this temporarily, I would 'quit' MB on the task bar and then re-install MB3 and then everything would be ok for another day or so. But since doing as suggested changing settings in Kaspersky. So far, all is ok. Link to post Share on other sites More sharing options...
m3_525 Posted November 7, 2017 ID:1179937 Share Posted November 7, 2017 7 hours ago, alhazred said: I don't mean to hijack this thread but when you say web protection doesn't work, do you mean it doesn't turn on, or is turned on but not working? The only reason I ask is that I also have Kaspersky and the same thing is happening to me. I'm not sure whether this is just a problem with my PC or is prevalent to all PC's with KIS + MBAM combinations. Malwarebytes is probably aware of the situation though as I reported problems in another earlier thread. Yes the web protection is turned on but doesn't block anything, only when i uninstall kaspersky Seems a general problem with this combination hope they fix this soon Link to post Share on other sites More sharing options...
alhazred Posted November 8, 2017 ID:1180259 Share Posted November 8, 2017 19 hours ago, maltelboy said: Which ever version I had of MB3. It would install and everything working including 'web protection' After a few days the MB icon on the task bar would show a warning and a pop-up would tell me that the 'web protection' is not activated. To solve this temporarily, I would 'quit' MB on the task bar and then re-install MB3 and then everything would be ok for another day or so. But since doing as suggested changing settings in Kaspersky. So far, all is ok. 16 hours ago, m3_525 said: Yes the web protection is turned on but doesn't block anything, only when i uninstall kaspersky Seems a general problem with this combination hope they fix this soon Same thing as I am getting then. Complete uninstall of Kaspersky is the only thing that will bring it back. Link to post Share on other sites More sharing options...
maltelboy Posted November 8, 2017 Author ID:1180372 Share Posted November 8, 2017 How do you guys know, whether the 'Web Protection' is working or not although its shown to be operating/switched on. Link to post Share on other sites More sharing options...
alhazred Posted November 8, 2017 ID:1180381 Share Posted November 8, 2017 12 minutes ago, maltelboy said: How do you guys know, whether the 'Web Protection' is working or not although its shown to be operating/switched on. I use the Malwarebytes IP test page: http://iptest.malwarebytes.org/ Link to post Share on other sites More sharing options...
maltelboy Posted November 8, 2017 Author ID:1180411 Share Posted November 8, 2017 59 minutes ago, alhazred said: I use the Malwarebytes IP test page: http://iptest.malwarebytes.org/ Thanks, I just ran that, and its ok with me. Blocking!!! Have you tried reinstalling MB3.3 and doing as suggested above with Kaspersky Link to post Share on other sites More sharing options...
greb74 Posted November 8, 2017 ID:1180434 Share Posted November 8, 2017 Same issue for me with kis and I do as suggested above with kaspersky Link to post Share on other sites More sharing options...
dcollins Posted November 8, 2017 ID:1180491 Share Posted November 8, 2017 If you're still having issues after adding the exclusions to Kaspersky, please provide a screenshot of the Kaspersky exclusions so we can confirm all the files are entered properly and also provide the logs mentioned here: Link to post Share on other sites More sharing options...
greb74 Posted November 8, 2017 ID:1180535 Share Posted November 8, 2017 Hi here is my screenshot and logs for kaspersky internet security thanks. mb-check-results.zip Link to post Share on other sites More sharing options...
dcollins Posted November 8, 2017 ID:1180538 Share Posted November 8, 2017 @greb74 did you also turn off the Advanced Disinfection option in Kaspersky? Link to post Share on other sites More sharing options...
greb74 Posted November 9, 2017 ID:1180605 Share Posted November 9, 2017 Hi dcollins yes thanks Link to post Share on other sites More sharing options...
WilliamBassett Posted November 9, 2017 ID:1180715 Share Posted November 9, 2017 Link to post Share on other sites More sharing options...
maltelboy Posted November 9, 2017 Author ID:1180739 Share Posted November 9, 2017 Hi Guys, To be honest, All I did was just turn off the Kaspersky 'Avanced Disinfection'. Not adding any exclusions etc. to Kaspersky Yet at the moment, all still working OK Link to post Share on other sites More sharing options...
dcollins Posted November 9, 2017 ID:1180883 Share Posted November 9, 2017 @greb74 can you try rebooting after toggling those settings and see if it makes a difference? Or just try disabling Kaspersky entirely to see if the issue is resolved temporarily Link to post Share on other sites More sharing options...
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