kylesgranma Posted November 5, 2017 ID:1179183 Share Posted November 5, 2017 I have the Malwarebytes free and am bombarded with boxes to click to upgrade or use Malware hunter. How do I stop these annoying things from loading every time I open my computer.Malwarebytes never used to do this. I use windows 10 and firefox.Someone please tell me how to block them Link to post Share on other sites More sharing options...
dcollins Posted November 6, 2017 ID:1179476 Share Posted November 6, 2017 Can you provide a screenshot of what you're seeing? While we do have prompts to upgrade to premium, they shouldn't be impacting your normal usage and you should only see them in the Malwarebytes application, or when the application loses it's trial status. A screenshot will confirm if this is an issue with Malwarebytes, or perhaps something else. Link to post Share on other sites More sharing options...
kylesgranma Posted November 7, 2017 Author ID:1179772 Share Posted November 7, 2017 Thank you for responding. Two of the boxes are from Malware hunter,which I do not use, so I will uninstall it. The other one is for upgrading to Malwarebytes premium which I do not have. I use the free version,so why does it show up? Telling me my license has expired. Mary Link to post Share on other sites More sharing options...
dcollins Posted November 7, 2017 ID:1179868 Share Posted November 7, 2017 Can you please provide a screenshot of what you're seeing? It could be asking you to upgrade to the latest version of MB3 (3.3.1) that we just released Link to post Share on other sites More sharing options...
kylesgranma Posted November 9, 2017 Author ID:1180705 Share Posted November 9, 2017 Yes that is what I am getting now .I guess I'll have to allow it to update cause it doesn't go away when I check no. I uninstalled Malwarehunter and those are gone. I do not know how to do a screen shot of my desktop Link to post Share on other sites More sharing options...
kylesgranma Posted November 10, 2017 Author ID:1181077 Share Posted November 10, 2017 Also now I am getting the box that tells me my Malwarebytes premium has expired. I dont have this and wish it would go away Link to post Share on other sites More sharing options...
dcollins Posted November 10, 2017 ID:1181220 Share Posted November 10, 2017 @kylesgranma if it's a blue box asking you to upgrade in the bottom right corner, try leaving that box up and opening Malwarebytes by double clicking the desktop icon. Then you should get a similar popup inside of Malwarebytes, and you can choose to stay downgraded in there. Link to post Share on other sites More sharing options...
kylesgranma Posted November 11, 2017 Author ID:1181465 Share Posted November 11, 2017 Ok, I did that. I'll see if it comes back. I did that several times on the box that comes in the lower right. never helped Link to post Share on other sites More sharing options...
kylesgranma Posted November 12, 2017 Author ID:1181785 Share Posted November 12, 2017 Still there. No change Link to post Share on other sites More sharing options...
Porthos Posted November 12, 2017 ID:1181846 Share Posted November 12, 2017 1 hour ago, kylesgranma said: Still there. No change https://support.malwarebytes.com/docs/DOC-1033 Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 12, 2017 ID:1181847 Share Posted November 12, 2017 Which version does this pc now have for the Malwarebytes? You ought to be on the latest version 3.3.1 to have the benefit of all the latest fixes and enhancements. ( irregardless of whether yours is free or premium or trial). If the version is anything prior to 3.3.1 then it is best to do one new install-in place. Then, Please get and Save the new Malwarebytes 3.3 setup file from this link Once saved, then Run as Administrator the mb3-setup file to start the install. ( right-click and select "Run as administrator".) Just follow the prompts; be sure to accept the license agreement; accept the standard defaults. Next, use the Start menu and do a Restart from that menu so that Windows is freshly restarted. Then you may turn off the "trial" mode if desired. To end the trial mode, click Settings, then click *My Account * tab and then look for the button marked *Deactivate Premium Trial* and click on it. That is all it takes to get it to free mode. Link to post Share on other sites More sharing options...
kylesgranma Posted November 13, 2017 Author ID:1182417 Share Posted November 13, 2017 Thank you. The install did stop the box from showing and the premium one is gone also. Thanks for the help Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 15, 2017 ID:1183067 Share Posted November 15, 2017 You are welcome. Link to post Share on other sites More sharing options...
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