RiskWare.ExtensionMismatch unable to remove

[Adeladen]

I've tried quarantining and restarting several times but it just keeps coming back, I've tried attaching the file to this post, but it doesn't work for some reason.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/3/17
Scan Time: 7:38 PM
Log File: 1ea5475c-c0c6-11e7-937e-448a5b5f3580.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3167
License: Free

-System Information-
OS: Windows 10 (Build 14393.1770)
CPU: x64
File System: NTFS
User: DESKTOP-A6100VO\Adam

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 423613
Threats Detected: 1
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 4 min, 26 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
RiskWare.ExtensionMismatch, C:\USERS\USER\APPDATA\LOCAL\TEMP\CLV_SP3.4.0.09281.GIF, No Action By User, [2909], [79309],1.0.3167

Physical Sector: 0
(No malicious items detected)

(end)

[kevinf80]

Hello Adeladen and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop: Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK. Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu. Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop. Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties" In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK" Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location..... Next, Follow the instructions in the following link to show hidden files: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply.... Thank you, Kevin...

[Adeladen]

Ok cool

Addition.txt

FRST.txt

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

fixlist.txt

[Adeladen]

Done

Fixlog.txt

Edited November 5, 2017 by Adeladen

[kevinf80]

The problem gif file belongs to this installed program: Clover V3.4 (HKLM-x32\...\Clover) (Version: 3.4.0.09281 - 易捷科技)

Do you know of and trust that program...? The file will always comeback whilst that program is on your system

[Adeladen]

Yeah it adds tabs on your explorer, it's really useful, it is trustworthy or used to be I guess.
I've uninstalled it now then quarantined it then scanned again and it's gone. 
Thanks a lot!

[kevinf80]

Thanks for the update, to clean up do the following:

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!