Wiindows Magnifier Has Taken over Malware Bytes Website

[sarasotalady]

I don't know how this happened, but Windows Magnifier has latched on to Malware bytes website and won't let go.  I have tried uninstalling MB  and reinstalling a later version  but the magnifier comes along with the new version.  (Weird) I'm using Windows 7.  I also tried opening MB in chrome, but found the same thing.  i'v

I've gone into Ease of Access Center-- magnifier is not checked.  I've tried every scenario I could find on the internet, including Windows forums and tutorials,  to uninstall Magnifier on this one website, but no luck.  I don't see any other website magnified except MB.   I've tried MB Tech support and sent a screenshot, but no results.   I

As soon as I click on Malware Bytes Icon-- from desktop, taskbar ,or  program listing-- the screen turns black and then comes on with full screen magnification.  I can only see a part of the website. With that magnification, I can run Malware bytes but can't fix the results of scans because I can't get to them. 

Hope someone has a creative idea.

[AdvancedSetup]

Hello @sarasotalady

Sorry to hear you're having such an issue. Not really a malware issue so probably doesn't really belong in this forum but we'll go ahead and try a few things. Let's start off by doing a restore of all your browsers to factory defaults.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

• First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
• Scroll down until you see the   "reset sync" button to clear your data from the server and remove your passphrase.
• Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
• Press the Windows key + R at the same time, to bring up the run dialog box.
   
  • 
     
• Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\

1. Press Ctrl + A to select all the files and folders.
2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
4. Example of all files and folders selected, except Bookmarks

 

Restart your computer now and make sure there are no longer any redirects or other browser issues. 

 

[sarasotalady]

Hi Advanced Setup

 Thanks for your response, but I I don't want to go down the path of taking my browsers back to defaults.   I have too many bookmarks, passwords, and toolbar setups -- can't go thru them again.   I will just keep trying to find someone who has experienced this  already.  I can't believe I'm the only one.  I'll live with magnifier if I could only get to tell l MB to fix the selected items. 

as far as premium, I can't get to the place on the screen where i enter the key code.  Will keep trying.    I'm still trying Windows staff.   . 

[AdvancedSetup]

You could try in Safe Mode with Networking maybe.

Okay, well good luck and I hope you get it figured out. I'm going to be on vacation so won't be able to reply back for a bit.

Ron