Router DNS virus

[Austin3]

I believe I have a virus in my server that has affected my computer. My dad was helped with this problem through this forum and I wanted to do the same. I had this awhile ago and I wiped my computer clean back to factory settings and now it has happened again. I'm an engineering student so a fix asap would be awesome so I can get back on track.

[AdvancedSetup]

Hello @Austin3 and

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[Austin3]

Results from these test..

Malwarebytes software was installed but would not open up to run a scan. It kept saying that it couldn't connect to the service.

 

AdwCleaner was installed and I was able to get it running. However, at the end of the scan, when it says it is almost done, it comes up with an error saying that windows won't let the scan continue and there wasn't anything I could do about it. 

 

Farbar was not able to run. What kept showing up was a message saying it is "illegitimate" and it wouldn't allow the download 

[AdvancedSetup]

Please follow the instructions from here

Thanks