Is it malware? Email , disk space Notifications - website blocked

[sallyw]

I run a scan every day. According to the scan report, there are no threats (running again to be sure). However, the report says rootkits disabled. When I look at the settings, scan rootkits is on.

 

the last few days I've seen notifications about websites blocked in outlook. some are upload.intercom-mail-200.com others are via.intercom-mail-200.com, which may or may not be related.

 

Also, just had a low disk space (I)  popup - disk I has a single folder (Recovery) with 1 subfolder (WindowsRE). no files but 40 MB used.

 

Should I assume there's malware? If so, what's the first step?

 

Thanks,

Sally

 

 

mw bytes scan report 11-1-17.txt

[AdvancedSetup]

Hello @sallyw

Let me have you run some other scans and we'll see what we can find.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[sallyw]

Hi,

I already have Malwarebytes premium (for a few years). Interesting that when the scan runs by itself the report says rootkits disabled, but rootkits enabled when I run a manual threat scan. shouldn't rootkits always be enabled?

I've attached exported scan reports both before and after running adwcleaner as well as the adwcleaner reports.

I ran adwcleaner twice and have attached all of the reports.

I ran FRST and have attached all of the reports.

thanks,

SallyW

 

mw bytes scan report 11-1-17 threat 6pm.txt

mw bytes scan report 11-1-17.txt

mw bytes scan report 11-3-17 threat manual.txt

mwbytes auto scan 11-3-17.txt

Addition.txt

FRST.txt

AdwCleaner[C0].txt

AdwCleaner[C1].txt

AdwCleaner[S0].txt

AdwCleaner[S1].txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

[sallyw]

ran frst again with fix

Fixlog.txt

[sallyw]

I just checked this morning's scan log. that says "rootkits disabled". Why does that happen?

Thanks,

[AdvancedSetup]

That rootkit scans its a known issue with logging. It should be fixed in an upcoming release.

Is everything okay now as far as an infection?

I'm going on vacation so if you need further assistance you should probably open a new topic so that someone else can come along and see it as a new request to help you. If everything else is okay now just let us know and we'll close the topic.

Cheers

Ron

 

[sallyw]

Hi,

I think the infection is gone. My computer is running faster and the disk space notice is not popping up. 

Okay to close.

thx,

Sally

[Aura]

Hi sally

Glad to see that your issue has been solved. Since Ron is away on vacation right now, I'll be closing the thread for him. If the issue come back, feel free to drop me a PM to get it re-opened.

[Aura]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!