RaymondM Posted October 31, 2017 ID:1177916 Share Posted October 31, 2017 I have this exact same issue - am on a laptop with Windows 10 which I sometimes hibernate (versus shutting down) - I saw in another thread that one of the admins thought that might be related? I have a premium account with version 3.2.2.2029 and component 1.0.212 and update 1.0.3124 installed. I get the message "downloading" when I try to check for updates, but nothing installs and it only lasts for a half-second, versus the usual multi-second download. It's like it can't seem to find the package to download? I've uninstalled and reinstalled with a new version off Malwarebytes' website. Following this, it was fine for a few days (updates automatically reinstalled as expected) but it's since recurred. I have automatic updates turned on (just checked again). Is there a new version coming to resolve this issue since many of your users seem to be experiencing it? ray Link to post Share on other sites More sharing options...
Porthos Posted October 31, 2017 ID:1177918 Share Posted October 31, 2017 3 minutes ago, RaymondM said: Is there a new version coming to resolve this issue since many of your users seem to be experiencing it? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 1, 2017 Root Admin ID:1178232 Share Posted November 1, 2017 Hello @RaymondM and Sorry to hear you're having issues with the program. Please follow these directions and post back the requested log and we'll see what's going on for you. Thank you Ron Link to post Share on other sites More sharing options...
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