Program will not open to dashboard

[gaotto]

I have premium program and it stopped letting me open it. I have tried to uninstall (using mal-uninstall) and reinstalling. I still can not open to dashboard to activate for my premium service.  Can not seem to find how to reach company help desk or any kind of support from them.

Edited November 1, 2017 by gaotto

[Firefox]

Hello and Welcome!

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
     
   
   
   

21 minutes ago, gaotto said:

Can not seem to find how to reach company help desk or any kind of support from them.

Contact Malwarebytes Support Link ->>RIGHT HERE<<-

 

[nikhils]

Can you try rebooting to safe mode and check if you can open the program.

You should be able to enter the license key and also Run a scan to check if anything is detected.

Let us know if that worked.

Thank you.