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Can't activate MBAM & MBAE keys


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Hi,

I have a few MBAM and MBAE keys that I bought from BestBuy that I can't seem to activate. They came in boxed copies with a physical CDs and a little slip of paper with the 2 activation keys. This was back when MBAM and MBAE were sold as separate products.

Each box contains a key for activating MBAM and MBAE, but I'm having trouble activating 1 year premium regardless which key I input in MBAM 3.0. I get a green check mark next to the ID field but the Key field stays greyed out.

I've already submitted a support ticket, but I'm wondering if it's something super easy that I've missed.

Thanks

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Activation issues are usually handled only by the help desk.... that being said, you can provide the logs below and we can take a look to see if something is preventing it from activating.  Also may sure you don't get the ID and KEY mixed up or inverted.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area


 

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On 11/1/2017 at 9:04 AM, Firefox said:

Activation issues are usually handled only by the help desk.... that being said, you can provide the logs below and we can take a look to see if something is preventing it from activating.  Also may sure you don't get the ID and KEY mixed up or inverted.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

     

 

 

I'm trying to install this on a brand new HP tower with a clean Win 10 reload from a Microsoft's ISO (to debloat all of that HP "value added" software). No need for troubleshooting the unit for malware because I'm having issues with licenses specifically and on several other units. Thanks though.

I'm very frustrated now with Malwarebytes as a company in general. All of my lifetime keys work fine but all of the 1 year boxed copies that I have still don't work, and still no answer from the support ticket that I've submitted earlier in the week. I'm also having technical difficulties with the software itself on several units.

Auto upgrading to latest ver 3.3.1.2183 has 50/50 success rate. Some units have installed just fine and on some MBAM errored out and decided to just uninstall itself. Web protection sometimes doesn't load at a bootup. Definition updates fail to install. The only way I can fix these problems is by uninstalling MBAM with REVO, using Malwarebytes Removal Tool and then reinstalling the software. These problems happen on multiple units that I manage and from what it looks like in the forums I'm not the only one complaining about similar bugs.

I've also noticed that the detection ratio for MBAM has dropped significantly when compared from before. But that's another story. What happened to the great software it once used to be?

Is there's anyone from MBAM team that can help me with the current license issues that I'm having? I have 4 brand new, one year keys that I cannot use at the moment. Thanks.

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@kola1 just to be sure, the key/id fields are switched on the MB3 window from how they're printed on the box. IE: On your box, the ID is printed first and the key second. But in Malwarebytes 3, the key is first, and the ID is second. Can you confirm you're entering those in the proper location?

If possible, can you please fill in both your ID and your key and send me a private message with a screenshot of what you're entering? Don't post it here in this thread as we don't want someone else to be able to see your key

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