Infinite loop when trying to instal the program

[Kazuki]

I was trying to instal the new Malwarebytes and the program asked me for a reboot.

After the reboot Malwarebytes was not running and the installation automatically started over again. The progress bar did not move and after few seconds the request for a reboot popped up. That happens with every reboot since then.

I used MB clean, no change. The log files show that Malwarebytes is not installed. 

 

mb-check-results.zip

[Porthos]

7 minutes ago, Kazuki said:

The log files show that Malwarebytes is not installed.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer

[Firefox]

See if these instructions work for you...

Can you please try this.

1. Open your Registry and check for the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2. Delete the whole key (if found).
3. Open registry and navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}
4. Delete the whole key (if found).
5. Now install the latest version of Malwarebytes 3.2.2 from here:  ->>RIGHT HERE<<-

Please let me know if that worked.

[Kazuki]

5 minutes ago, Firefox said:

See if these instructions work for you...

Can you please try this.

1. Open your Registry and check for the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2. Delete the whole key (if found).
3. Open registry and navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}
4. Delete the whole key (if found).
5. Now install the latest version of Malwarebytes 3.2.2 from here:  ->>RIGHT HERE<<-

Please let me know if that worked.

I can not find any of the keys you listed on my computer.

[Firefox]

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
     
   
   
   

 

[Kazuki]

2 minutes ago, Firefox said:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
   
    

 

 

Done and done.

mb-check-results.zip

[Firefox]

After reviewing your logs, you computer has signs of being infected...

Please go to the section below and start a new topic there to get your computer cleaned up.  You can attach the same logs you attached here.

https://forums.malwarebytes.com/forum/7-malware-removal-for-windows/