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Addition.txtFRST.txtfirst off realtime protection would not turn on, Then reinstalling the malwares premium and rebooting the malware setting  would not turn on. The malware would not turn on three times but now seems ok. Can I see if it stays this way and contact you in a few days or do you want me to send  the said files now.


Thanks for your help kilbil


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  • 2 weeks later...
On 10/31/2017 at 1:37 PM, kilbil said:

Thanks for your help kilbil

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 


 Please let me know if you are still seeing issues with the latest product install.

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