kilbil Posted October 31, 2017 ID:1177811 Share Posted October 31, 2017 Addition.txtFRST.txtfirst off realtime protection would not turn on, Then reinstalling the malwares premium and rebooting the malware setting would not turn on. The malware would not turn on three times but now seems ok. Can I see if it stays this way and contact you in a few days or do you want me to send the said files now. Thanks for your help kilbil Link to post Share on other sites More sharing options...
Porthos Posted November 12, 2017 ID:1181838 Share Posted November 12, 2017 On 10/31/2017 at 1:37 PM, kilbil said: Thanks for your help kilbil Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues with the latest product install. Link to post Share on other sites More sharing options...
dcollins Posted November 12, 2017 ID:1181882 Share Posted November 12, 2017 If you still have issues after upgrading to 3.3.1, please post the logs mentioned in the following thread: Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now