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sauki

Strange happenings with Malwarebytes

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Hi
I'm having some really strange issues with Malwarebytes Anti-Malware... I'm running W7 64:

A few days ago I saw my MW wasn't on the system tray and I wasn't getting any warning for any prohibited websites, so I decided to do a clean re-install using mbam-clean-2.3.0.1001.exe  and activate the newly installed version using my key and, only one day later I'm right back where I started, which is:

  • I can't see the icon in the system tray
  • I can see that mbam.exe *32 AND MBAMService.exe are running in the Task Manager but...
  • I don't get any warnings at all.
  • When I execute the desktop icon, nothing happens.

Malwarebytes also disappeared from my wife's PC  a couple of weeks ago (she just had it reinstalled and we'll see how that goes)

I think I'm not protected now and this is really frustrating because I feel like I need to be vigilant constantly so that "something" doesn't go wrong... 

Can someone help me please?

Thanks

 

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19 minutes ago, sauki said:

Can someone help me please?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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