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Malwarebytes installation blocked?


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Im not sure what to do I tried AVG but its not working. So I downloaded the malwarebytes installer bit its saying the installation was blocked by an administrator? (home pc) 

Edit: I tried Rkill then the installer also did not work.

 edit :This might be kinda silly but my pointer is also constantly loading.

Edited by JustAnAccount
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Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit...

Next,

From your Desktop select the start Flag (bottom lefthand corner of screen)

Hold down the "Shift key" of your keyboard, keep it down and select "Restart"


user posted image


Your PC should open to the "Choose an Option" window.... release shift key.


user posted image


From that window select "Troubleshoot"


user posted image


From the next window select "Advance Options"


user posted image


From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter
  • Note: Replace letter E with the drive letter of your flash drive. <<<----vey important
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. You will need to boot back to Normal windows to post the log, or if applicable do that action from a spare PC...
  • To boot back to windows, type exit at the prompt and hit enter
  • Please copy and paste or attach FRST log to your reply.


Thanks,

Kevin...
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I cant get into the recovery menu at all. Have tried the       Shift+Restart,    Settings>recovery>AdvancedStartup ,Cmd: shutdown /r /o /f /t 00  

I can run the frst from the desktop or through the cmd(admin) if that helps.

edit :I can boot into safe mode using system config. if that helps any.

 

 

Edited by JustAnAccount
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Continue with the following:

Save the attached file fixlist.txt to your flash drive, same place as FRST.
Now please enter System Recovery Options as you did to get the log.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Next,

Boot back to normal windows, see if you can run Malwarebytes:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes and is updated do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Post log from FRST fix, and Malwarebytes....

Thank you,

Kevin

 

fixlist.txt

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Thank you for your help, should I be in safe mode when running this?

Scan Log1

Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 10/31/17
Scan Time: 6:27 AM
Log File: 6ebc8718-be2e-11e7-8638-6cc217749cf2.json
Administrator: Yes
-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3137
License: Trial
-System Information-
OS: Windows 10 (Build 14393.1770)
CPU: x64
File System: NTFS
User: DESKTOP-KNUISRV\Admin
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 427777
Threats Detected: 107
Threats Quarantined: 106
Time Elapsed: 14 min, 46 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 36
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\CONSOLE\%SYSTEMROOT%_SYSTEM32_SVCHOST.EXE, Delete-on-Reboot, [5422], [425124],1.0.3137
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{040B0A47-040D-780C-0911-7E7E790A110D}, Quarantined, [5422], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{AF0F8D59-A694-4AE1-9864-C6CAF4D9EB7B}, Quarantined, [5422], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{AF0F8D59-A694-4AE1-9864-C6CAF4D9EB7B}, Quarantined, [5422], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\7af33099eeb7acbcd14bcc13b2b8cbfd, Quarantined, [5422], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F8DC31B4-00E0-4ABB-9138-23DFD3F36E1A}, Quarantined, [5422], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{F8DC31B4-00E0-4ABB-9138-23DFD3F36E1A}, Quarantined, [5422], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\CONSOLE\TASKENG.EXE, Delete-on-Reboot, [5422], [425125],1.0.3137
Adware.SearchAwesome, HKLM\SOFTWARE\WOW6432NODE\SrcAAAesom Browser Enhancer, Delete-on-Reboot, [4692], [424837],1.0.3137
PUP.Optional.Wajam, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\WajIEnhance, Delete-on-Reboot, [83], [244670],1.0.3137
PUP.Optional.Wajam, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Quarantined, [83], [-1],0.0.0
PUP.Optional.Tuto4PC, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\wewewe, Delete-on-Reboot, [69], [339689],1.0.3137
Adware.Tuto4PC, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\BIGTIME, Delete-on-Reboot, [395], [412877],1.0.3137
Adware.Tuto4PC, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\EWMON, Delete-on-Reboot, [395], [412878],1.0.3137
Adware.DNSUnlocker.ACMB2, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\11598763487076930564, Delete-on-Reboot, [1745], [424293],1.0.3137
Adware.SearchAwesome, HKLM\SOFTWARE\SrcAAAesom Browser Enhancer, Delete-on-Reboot, [4692], [424837],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\28702896, Delete-on-Reboot, [8347], [397745],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\72453601, Delete-on-Reboot, [8347], [397745],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{01D0C828-C6F8-4722-BA35-679B781E4D31}, Delete-on-Reboot, [8347], [409657],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{1A185B80-EF7C-4496-A1CA-634936A2E242}, Delete-on-Reboot, [8347], [407483],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\89036486, Delete-on-Reboot, [8347], [397745],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{42C60C89-07CE-40C3-9365-EC33739364CB}, Delete-on-Reboot, [8347], [407483],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{837C2F6E-9ABA-4F04-B6FE-C690F9071D98}, Delete-on-Reboot, [8347], [397783],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{852C0C62-7C76-4443-BAFB-6850185094F7}, Delete-on-Reboot, [8347], [409657],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A29A04D0-969C-426E-AACB-E38E34A89BDE}, Delete-on-Reboot, [8347], [407483],1.0.3137
Adware.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{B146044A-DDA9-4ACB-B765-ED75F7D0B019}, Delete-on-Reboot, [1448], [402166],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{B4D9D1FC-DC9B-4F80-91F6-BED797B781C7}, Delete-on-Reboot, [8347], [409657],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\ga2870289628702896, Delete-on-Reboot, [8347], [409656],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\ga7245360172453601, Delete-on-Reboot, [8347], [409656],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\ga8903648689036486, Delete-on-Reboot, [8347], [409656],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\gak28702896k28702896, Delete-on-Reboot, [8347], [397782],1.0.3137
Adware.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\k28702896, Delete-on-Reboot, [1448], [402167],1.0.3137
Adware.SearchAwesome, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\7af33099eeb7acbcd14bcc13b2b8cbfd, Delete-on-Reboot, [4692], [424836],1.0.3137
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Delete-on-Reboot, [83], [170024],1.0.3137
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Delete-on-Reboot, [83], [170024],1.0.3137
PUP.Optional.Wajam, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Delete-on-Reboot, [83], [170024],1.0.3137
Registry Value: 26
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\CONSOLE\%SYSTEMROOT%_SYSTEM32_SVCHOST.EXE|WINDOWPOSITION, Delete-on-Reboot, [5422], [425124],1.0.3137
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\CONSOLE\%SYSTEMROOT%_SYSTEM32_WINDOWSPOWERSHELL_V1.0_POWERSHELL.EXE|WINDOWPOSITION, Delete-on-Reboot, [5422], [425126],1.0.3137
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\CONSOLE\TASKENG.EXE|WINDOWPOSITION, Delete-on-Reboot, [5422], [425125],1.0.3137
PUP.Optional.Wajam, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [83], [-1],0.0.0
PUP.Optional.Wajam, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [83], [-1],0.0.0
PUP.Optional.Wajam, HKU\S-1-5-21-4026864125-4051520201-3253931372-1002\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [83], [-1],0.0.0
PUP.Optional.Wajam, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [83], [-1],0.0.0
Adware.Tuto4PC, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\BIGTIME|PARTNER, Delete-on-Reboot, [395], [412877],1.0.3137
Adware.Tuto4PC, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\EWMON|PARTNER, Delete-on-Reboot, [395], [412878],1.0.3137
Trojan.Downloader.E, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\STARTUPAPPROVED\RUN|9818135, Delete-on-Reboot, [2310], [451404],1.0.3137
Trojan.Downloader.E, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\STARTUPAPPROVED\RUN|3881854, Delete-on-Reboot, [2310], [451404],1.0.3137
Trojan.Downloader.E, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\STARTUPAPPROVED\RUN|9011084, Delete-on-Reboot, [2310], [451404],1.0.3137
Adware.Tuto4PC.Generic, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|9818135, Delete-on-Reboot, [1334], [447062],1.0.3137
Adware.Tuto4PC.Generic, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|9011084, Delete-on-Reboot, [1334], [447062],1.0.3137
Adware.Tuto4PC.Generic, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|FO8DKO74D8UFVKG, Delete-on-Reboot, [1334], [392931],1.0.3137
Adware.Tuto4PC.Generic, HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|3881854, Delete-on-Reboot, [1334], [447062],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{01D0C828-C6F8-4722-BA35-679B781E4D31}|PATH, Delete-on-Reboot, [8347], [409657],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{1A185B80-EF7C-4496-A1CA-634936A2E242}|PATH, Delete-on-Reboot, [8347], [407483],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{42C60C89-07CE-40C3-9365-EC33739364CB}|PATH, Delete-on-Reboot, [8347], [407483],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{837C2F6E-9ABA-4F04-B6FE-C690F9071D98}|PATH, Delete-on-Reboot, [8347], [397783],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{852C0C62-7C76-4443-BAFB-6850185094F7}|PATH, Delete-on-Reboot, [8347], [409657],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A29A04D0-969C-426E-AACB-E38E34A89BDE}|PATH, Delete-on-Reboot, [8347], [407483],1.0.3137
Adware.Agent.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{B146044A-DDA9-4ACB-B765-ED75F7D0B019}|PATH, Delete-on-Reboot, [1448], [402166],1.0.3137
Adware.DotDo.DotPrx, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{B4D9D1FC-DC9B-4F80-91F6-BED797B781C7}|PATH, Delete-on-Reboot, [8347], [409657],1.0.3137
Adware.SearchAwesome, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\7af33099eeb7acbcd14bcc13b2b8cbfd|DISPLAYNAME, Delete-on-Reboot, [4692], [424836],1.0.3137
Adware.SearchAwesome.Generic, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\7af33099eeb7acbcd14bcc13b2b8cbfd|PUBLISHER, Delete-on-Reboot, [8919], [437519],1.0.3137
Registry Data: 10
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|DhcpNameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{079bed11-d6a6-43f5-ae82-8ded8ba4bbb0}|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{52c81f4d-ebb5-42d2-8dc1-f4c014da5f42}|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5dc9ac25-f963-409e-a295-adaa4debf9ee}|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5dc9ac25-f963-409e-a295-adaa4debf9ee}|DhcpNameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{79aa7530-ea5b-4e09-949a-6e80583f8b6e}|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{c1dc7746-2b11-4d38-8019-50a30e971255}|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{c1dc7746-2b11-4d38-8019-50a30e971255}|DhcpNameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{dbdba7dd-c260-4087-ae56-48fbaa19947a}|NameServer, Replace-on-Reboot, [1745], [-1],0.0.0
Data Stream: 0
(No malicious items detected)
Folder: 9
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\META-INF, Quarantined, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\images, Quarantined, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\js, Quarantined, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\USERS\ADMIN\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\y3tsn7t7.default\EXTENSIONS\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233, Quarantined, [8376], [450133],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata, Quarantined, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images, Quarantined, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js, Quarantined, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3, Quarantined, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PBDPAJCDGKNPENDPMECAFMOPKNEFAFHA, Quarantined, [84], [302485],1.0.3137
File: 26
Rootkit.Agent.PUA, C:\Windows\System32\drivers\cgoxadhk.sys, Delete-on-Reboot, [6063], [429857],0.0.0
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\images\icon-128.png, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\images\icon-18.png, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\images\icon-48.png, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\images\icon-64.png, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\js\background.js, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\META-INF\manifest.mf, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\META-INF\mozilla.rsa, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\META-INF\mozilla.sf, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\index.html, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.SuperFind, C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\y3tsn7t7.default\extensions\mefhakmgclhhfbdadeojlkbllmecialg@chrome-store-foxified-1132576233\manifest.json, Delete-on-Reboot, [8376], [450133],1.0.3137
PUP.Optional.HijackHosts, C:\WINDOWS\SYSTEM32\DRIVERS\ETC\HOSTS, Delete-on-Reboot, [2849], [352008],0.0.0
PUP.Optional.QuickSearcher, C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Secure Preferences, Removal Failed, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PBDPAJCDGKNPENDPMECAFMOPKNEFAFHA\1.1.3\MANIFEST.JSON, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-128.png, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-18.png, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-48.png, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-64.png, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js\background.js, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\computed_hashes.json, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\verified_contents.json, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\0025a645, Delete-on-Reboot, [84], [302485],1.0.3137
PUP.Optional.QuickSearcher, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\index.html, Delete-on-Reboot, [84], [302485],1.0.3137
Rootkit.Agent.PUA, C:\PROGRAMDATA\MALWAREBYTES' ANTI-MALWARE (PORTABLE)\CGONQTXA.SYS-K.MBAM, Delete-on-Reboot, [6063], [429857],1.0.3137
PUP.Optional.SystemHealer, C:\USERS\ADMIN\APPDATA\LOCAL\TEMP\_IU14D2N.TMP, Delete-on-Reboot, [994], [363442],1.0.3137
Trojan.Wdfload, C:\WINDOWS\TEMP\G9CDD.TMP.EXE, Delete-on-Reboot, [453], [434372],1.0.3137
Physical Sector: 0
(No malicious items detected)

(end)
 
FRST
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No need to boot to safe mode, the frst fix has killed off the main part of the infection.... Continue with the following:

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Let me see those logs in your reply, also give an update on any remaining issues or concerns......

Thank you,

Kevin...
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Here is the log and Sophos is running.

# AdwCleaner 7.0.4.0 - Logfile created on Tue Oct 31 14:52:28 2017
# Updated on 2017/27/10 by Malwarebytes 
# Database: 10-30-2017.1
# Running on Windows 10 Home (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget


***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy, [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32 | AnonymizerGadget
PUP.Optional.Legacy, [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32 | AVBoost
PUP.Optional.UpService, [Value] - HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost | AdsServiceGroup
PUP.Optional.AdService, [Key] - HKU\S-1-5-21-4026864125-4051520201-3253931372-1001\Software\SetupCompany
PUP.Optional.AdService, [Key] - HKCU\Software\SetupCompany
PUP.Optional.AdService, [Value] - HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost | AdsServiceGroup


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

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That is the work of possibly software making an outbound call home, the IP is the same each time. It could also be a DNS exploit. Malwarebytes cannot do any other action but block the call... https://whois.domaintools.com/81.171.14.67

lets see what Sophos finds....

When Sophos completes also run FRST and post the two new logs...

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Post those logs in your next reply...

Thanks,

Kevin

Edited by kevinf80
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Let me know if the blocks cease after the following fix...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Thank you,

Kevin...

fixlist.txt

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Thanks for the update, use your system freely see what happens. If the blocks happen let me know; if not clean up as follows:

Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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