malwarebytes 3.2.2 not opening up

[hushthehorus]

I'm having issues where malware bytes will not open up whatsoever. Id have to restart my PC and spam the app so it can show, but after a while the screen would just go away. I need help in solving this issue.

[nikhils]

Hello @hushthehorus

Can you please follow the forum post below and send us the logs. We can take a look into the issue.

Thank you.

[hushthehorus]

13 hours ago, nikhils said:

Hello @hushthehorus

Can you please follow the forum post below and send us the logs. We can take a look into the issue.

Thank you.

@nikhils I was looking at the instructions and it's not letting me download FRST, when I click on it, it opens up on a new tab but before it loads up my browser immediately closes

[nikhils]

Hello @hushthehorus

I would try this. Please reboot your computer to Safe mode with networking and then FRST tool.

You should be able to run the tool in safe mode.

[hushthehorus]

@nikhils

During Safe mode, I was able to run malwarebytes and do a full scan to remove any threats and when they were quarantined and my PC restarted, I was finally able to run FRST and my malwarebytes has no longer closed on me. But still, here are the logs just in case.

mb-check-results.zip

[nikhils]

That looks good.

Just to be safe I would do this. Go to settings and turn on "Scan for Rootkits" 

Run the scan once more just to be sure.

Thank you.

[hushthehorus]

@nikhils i will thank you very much