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Window 10 1709 issue


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Okay, I updated Windows 10 to 1709 and now all my browser functionality stopped work and once I uninstalled Malwarebytes  everything started working once again. Ever since I upgraded to Version 3, I keep running across this problem. Is there anyway I can go back to version 2, that was a much stable product?

Zefy

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Hello and Welcome!

Yes there is a way to revert back to version 2, however its not as good as version 3, as version 3 has way more features and better protection. Lets see if we can figure out what's going on with your system to not function correctly with v3.  Also with OS upgrades its best to remove security protection software before upgrading.  Its possible that you may have to simply re-install Malwarebytes.

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.212) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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  • Root Admin

Hello @Zefy

Looking at the logs - the only thing I can see that might be in conflict with our program is your Sophos antivirus. Though we normally work pretty well with other antivirus products, we may not be with your version of Sophos.

Can you please try to fully disable all services and options of Sophos and then try installing and activating Malwarebytes again and let me know if that works.

Thanks

Ron

 

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Okay, It was Sophos, I found this on there forum. Once I disable the Web Protection on Sophos it work perfectly. 

I have them both running but you do need to disable at least Malicious Website Protection in Malwarebytes or possible disable Web Protection in Sophos.  They both use the same technology for intercepting web traffic."

Thanks for your help - Zefy :D

On 11/1/2017 at 10:32 PM, AdvancedSetup said:

Hello @Zefy

Looking at the logs - the only thing I can see that might be in conflict with our program is your Sophos antivirus. Though we normally work pretty well with other antivirus products, we may not be with your version of Sophos.

Can you please try to fully disable all services and options of Sophos and then try installing and activating Malwarebytes again and let me know if that works.

Thanks

Ron

 

 

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