txjb44 Posted October 29, 2017 ID:1177055 Share Posted October 29, 2017 (edited) My office computer, a new Dell, gets updates almost weekly, while my home computer with same windows update, hardly ever updates? Even when I " check for updates" it says "current" ? Edited October 29, 2017 by Maurice Naggar Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 29, 2017 ID:1177095 Share Posted October 29, 2017 Hi. Please know that each pc is unique. The conditions on your home PC are highly likely to have differences. I would appreciate diagnostic readouts in order to have details required to help you along. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Be sure to let me know IF you are getting help elsewhere on this. Cheers. Link to post Share on other sites More sharing options...
txjb44 Posted October 29, 2017 Author ID:1177197 Share Posted October 29, 2017 Malwarebytes Version information ================================== "controllers_version" : "1.0.212", "db_version" : "2017.10.29.04", "dbcls_pkg_version" : "1.0.3124", "installer_version" : "3.2.2", "installationToken" : "2szs3xMvWxp5d_Qt4i-H1471371108", "licenseState" : "licensed", "machineId" : "9e931d43918f38b99df2da7c066ad760703efaa7", Installation Date: 10/13/2017 Version Installed: 3.x Installed Installation Directory: C:\Program Files\Malwarebytes\Anti-Malware\ User Information for Local System: =========================================== User Account: Administrator Account Level: Admin User Account: DefaultAccount Account Level: Guest User Account: Guest Account Level: Guest User Account: Owner Account Level: Admin Total # of user entries: 4 UAC Settings: =================== SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA DWORD 1 Status: ON SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin DWORD 5 Status: ON AntiVirus Information: =================== AntiVirus Installed: Windows Defender Status: Up to Date but Disabled AntiVirus Installed: Malwarebytes Status: Up to Date and Enabled AntiVirus Installed: AVG Antivirus Status: Up to Date and Enabled FireWall Information: =================== NO 3rd Party Firewall Installed AntiSpyware Information: =================== AntiSpyware Software Installed: Malwarebytes Status: Up to Date and Enabled AntiSpyware Software Installed: Windows Defender Status: Up to Date but Disabled AntiSpyware Software Installed: AVG Antivirus Status: Up to Date and Enabled Machine Information =============================================== System has been up for: 98.2367 Hours Scheduler Information =========================== "scheduleParams" : { "frequency" : "days", "lastTriggeredTime" : { "day" : 27, "hour" : 7, "minute" : 0, "month" : 10, "second" : 35, "year" : 2017 "originalScheduleTime" : { "day" : 14, "hour" : 7, "minute" : 0, "month" : 7, "second" : 35, "year" : 2017 "recoveryPeriod" : 0, "recurrence" : 1 "scheduledScanParams" : { "autoClean" : false, "autoRestart" : false, "checkForUpdates" : true, "enableShuriken" : true, "filesToScan" : [ "pumHandling" : "detect", "pupHandling" : "detect", "scanArchives" : true, "scanExtra" : true, "scanFileSystem" : true, "scanMemory" : true, "scanRegistry" : true, "scanRootkit" : false, "scanStartup" : true, "type" : "normal" "swissArmyEarlyBootStartSet" : false, "totalPUMsDetected" : "0", "totalPUPsDetected" : "0", "totalScannedItems" : "9014706", "totalThreatsDetected" : "9" AUTO QUARANTINE: ON Update Information =================================== (enable_auto_update_dbcls = Automatically Check for Updates) (enable_auto_update_sdkctlr = Automatically download and install application component updates) (auto_update_interval = Check for updates every...) (NotifyWhenFullUpdatesAvailable = Notify me when full version updates are available) (warnWhenDefsAreOutOfDate = Notify me if time since last update exceeds 24 hours) "auto_update_interval" : 60, "enable_auto_update_dbcls" : true, "enable_auto_update_sdkctlr" : true, "NotifyWhenFullUpdatesAvailable" : true, "WarnWhenDefsAreOutOfDate" : true Scan Config (additional Handling is scheduled parameters) =========================================== "globalScanParams" : { "enableShuriken" : true, "pumHandling" : "detect", "pupHandling" : "detect", "scanArchives" : true, "scanRootkit" : false, "scheduledScans" : [ "id" : "25f981f5-6823-11e7-8922-ccaf78c7124e", "scheduledScanParams" : { "enableShuriken" : true, "pumHandling" : "detect", "pupHandling" : "detect", "scanArchives" : true, "scanRootkit" : false, "type" : "normal" RTP Config ============================== "enableShuriken" : true, "protectionState" : "enabled", "pumHandling" : "detect", "pupHandling" : "detect", Mwac Controller Config ============================== "address" : "87553B1C29D0B9DEB709000B", 70.38.38.43 "id" : "6e678634-962c-11e7-8794-f0bf97d42dde", "type" : "IP" "protectionState" : "enabled", Arw Controller Config ============================== "protectionState" : "enabled", AE Controller Config ============================== "protectionState" : "enabled", Malwarebytes Anti-Malware Service and Driver Status: ======================================================= --------------Driver File Info:-------------- C:\WINDOWS\system32\drivers\mbam.sys File Size: 45504 BYTES FileVersion: 3.0.0.111 MD5: [30f7226ac3603a18fc86dfbea5ebb13d] C:\WINDOWS\system32\drivers\mwac.sys File Size: 94144 BYTES FileVersion: 3.0.0.159 MD5: [482f6d603bdcc825768d86d8228bd65f] C:\WINDOWS\system32\drivers\mbamswissarmy.sys File Size: 252232 BYTES FileVersion: 4.2.0.134 MD5: [eac1189d80de42c84066ba51dac1a3c0] C:\WINDOWS\system32\drivers\mbamchameleon.sys File Size: 192952 BYTES FileVersion: 3.0.0.186 MD5: [cecce390c61356c615fb21d735ef5e47] C:\WINDOWS\system32\drivers\mbae64.sys File Size: 77440 BYTES MD5: [11b9d886d7ae2f2f5c6bc03d7c52fd31] C:\WINDOWS\system32\drivers\Farflt.sys File Size: 110016 BYTES FileVersion: 3.0.0.289 MD5: [20046a5db1466ebd0dcaeb84d00c5432] --------------MBAMService:-------------- Type: 16 State: 4 (The service is running.) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 --------------MBAMChameleon:-------------- Type: 2 State: 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 --------------MBAMWebProtection:-------------- Type: 1 State: 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 --------------MBAMSwissArmy:-------------- Type: 1 State: 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 --------------MBAMFarflt:-------------- Type: 1 State: 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 --------------MBAMProtection:-------------- Type: 1 State: 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 --------------ES Protection Driver:-------------- Type: 1 State: 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 Required Dependencies: ====================== ------------------BFE:------------------ Type: 32 State: 4 (The service is running.) WIN32_EXIT_CODE: 0 SERVICE_EXIT_CODE: 0 CHECKPOINT: 0 WAIT_HINT: 0 Startup Folders for Error_Expanding_Variables Check: ==================================================== All Users Startup Folder Exists. Current User's Startup Folder Exists. Compatibility Flag Settings: ================================= MBAM Startup Entries: ===================== HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce C:\Program Files\Malwarebytes\Anti-Malware\ --EXTRA FILE INSIDE DIRECTORY--: MBAMWOW.EXE 7z.dll File Size: 1609216 BYTES FileVersion: 16.4.0.0 MD5: [26dc695a8d549d1c9137c14e6d3b8b4d] Actions.dll File Size: 4104136 BYTES FileVersion: 3.1.0.209 MD5: [69ddd911ac98f320eb584b5e468d08dc] ActionsShim.dll File Size: 2082768 BYTES FileVersion: 3.1.0.209 MD5: [fc70eecd6f7b6d39b1ce4b56e6ea050a] AEControllerImpl.dll File Size: 2870216 BYTES FileVersion: 3.0.0.200 MD5: [383413e3013b7aa47a49696ea42deb36] AeShim.dll File Size: 1924048 BYTES FileVersion: 3.0.0.124 MD5: [5e01f535fbcc2c381317333646d78d35] ArwControllerImpl.dll File Size: 3276744 BYTES FileVersion: 3.1.0.227 MD5: [3d11f8c4d77ad88224013de3a27cb9ce] arwlib.dll File Size: 3107272 BYTES FileVersion: 3.0.0.495 MD5: [158bb5cea686a804201b767c2af7d423] ArwSdkShim.dll File Size: 1909712 BYTES FileVersion: 3.0.0.355 MD5: [04608e07743fdb13d04a0f91c91e3ab4] assistant.exe File Size: 742856 BYTES FileVersion: 3.0.0.1169 MD5: [8b1fa5c11945f7b8b7223e43278c22d9] changes.txt File Size: 1443 BYTES FileVersion: N/A MD5: [f8ddeefc79714df78b78200b22271690] CleanControllerImpl.dll File Size: 5850568 BYTES FileVersion: 3.1.0.351 MD5: [b1f84880f76a38e5d2944e370759efe7] CloudControllerImpl.dll File Size: 3398600 BYTES FileVersion: 3.1.0.137 MD5: [a987cca3593a9c8212b3dc5e4798d82e] libeay32.dll File Size: 1622528 BYTES FileVersion: 1.0.1.9 MD5: [ffc329a6636b6b930c86513c2239bbce] LicenseControllerImpl.dll File Size: 3397584 BYTES FileVersion: 3.1.0.212 MD5: [5a22815a20e96f634d67ad8c9fa14c18] malwarebytes_assistant.exe File Size: 741840 BYTES FileVersion: 3.0.0.1169 MD5: [61d2796ff5057abe4a634f007278d73f] mbae-api-na.dll File Size: 2266576 BYTES FileVersion: 1.9.4.245 MD5: [81d24f8e8b26e533f9e15367e16f9362] mbae.dll File Size: 398800 BYTES FileVersion: 1.9.4.245 MD5: [946aaabc20704c86e45aab1549e0f590] mbae64.dll File Size: 480208 BYTES FileVersion: 1.9.4.245 MD5: [ac73d0c834e5103d1936392909271bdb] mbam.exe File Size: 9532880 BYTES FileVersion: 3.0.0.1169 MD5: [e716a50e5edb0b155afb6ade85250902] MBAMCore.dll File Size: 4244936 BYTES FileVersion: 3.0.0.608 MD5: [3ef2f20676ff443e798184ed6c83b898] MbamPt.exe File Size: 6144 BYTES FileVersion: 3.0.0.182 MD5: [ff9a374e4de9f96d09e96d24b6564942] MBAMService.exe File Size: 6058960 BYTES FileVersion: 3.1.0.556 MD5: [feaf4e98c93bc3512b8108d2f534a3ba] MBAMShim.dll File Size: 1962952 BYTES FileVersion: 3.0.0.597 MD5: [87c6d91fd211e896c6c007eb59380e30] mbamtray.exe File Size: 3411400 BYTES FileVersion: 3.0.0.1208 MD5: [945deca53fb2ed89dc1cddbf86c24e20] mbamwow.exe File Size: 517120 BYTES FileVersion: N/A MD5: [9f29defc2eb4b0d8646b7b18a7aed526] MBAMWsc.exe File Size: 2071704 BYTES FileVersion: 3.0.0.143 MD5: [9996c99fa93abc3a24a0c8c5797c52c9] mbshlext.dll File Size: 2063488 BYTES FileVersion: 3.0.0.26 MD5: [096039905404cf4dec50a9e6bfdd63f9] mbshlext_proto File Size: 2063488 BYTES FileVersion: 3.0.0.26 MD5: [096039905404cf4dec50a9e6bfdd63f9] msvcp120.dll File Size: 455328 BYTES FileVersion: 12.0.21005.1 MD5: [fd5cabbe52272bd76007b68186ebaf00] msvcr120.dll File Size: 970912 BYTES FileVersion: 12.0.21005.1 MD5: [034ccadc1c073e4216e9466b720f9849] MWACControllerImpl.dll File Size: 3113928 BYTES FileVersion: 3.0.0.185 MD5: [5b4ca3fd9582457dd5384f9ece59f0d0] MwacLib.dll File Size: 2358728 BYTES FileVersion: 3.0.0.262 MD5: [8dec7214c5f1fb3f48f0b48a4b733549] MwacSdkShim.dll File Size: 1928144 BYTES FileVersion: 3.0.0.186 MD5: [dbd0a528d0a76389d178c61575c399a1] PoliciesControllerImpl.dll File Size: 2261280 BYTES FileVersion: 3.0.0.146 MD5: [a109a31cca0013dc2039dd0f33ca4a42] Qt5Core.dll File Size: 4794368 BYTES FileVersion: 5.6.2.0 MD5: [d176b3ce35966e7fdba46c69c44d7036] Qt5Gui.dll File Size: 5093888 BYTES FileVersion: 5.6.2.0 MD5: [6ee23383c739daebc62520f526982a4c] Qt5Network.dll File Size: 2010624 BYTES FileVersion: 5.6.2.0 MD5: [3404f6c9879d438e4dcf1e7c8e829e60] Qt5Qml.dll File Size: 2514944 BYTES FileVersion: 5.6.2.0 MD5: [9e4894e4e33e27c1d0dd7bdaec014565] Qt5Quick.dll File Size: 2567168 BYTES FileVersion: 5.6.2.0 MD5: [3485a36248d8792cb85f987acc656381] Qt5Svg.dll File Size: 247808 BYTES FileVersion: 5.6.2.0 MD5: [8f79c6eb1cdf48025f23a3ea7d952920] Qt5Widgets.dll File Size: 4480512 BYTES FileVersion: 5.6.2.0 MD5: [6e21049f8868c370aec1f4810c018c71] Qt5WinExtras.dll File Size: 206336 BYTES FileVersion: 5.6.2.0 MD5: [5ab5db73eba1216e45489ebdf7d2bc06] rtp.dll File Size: 2115528 BYTES FileVersion: 3.0.0.187 MD5: [09b22d9ae032ddfe01aab97bf4b3d36a] RTPControllerImpl.dll File Size: 2889672 BYTES FileVersion: 3.0.0.338 MD5: [775986461d3d94c733385246e94343b9] RtpShim.dll File Size: 1920456 BYTES FileVersion: 3.0.0.187 MD5: [d8772df79cba2dfe8589009f05ffd226] ScanControllerImpl.dll File Size: 4813776 BYTES FileVersion: 3.0.0.757 MD5: [917a9e33fa37a5b9db654177d577621f] SelfProtectionSdk.dll File Size: 2289096 BYTES FileVersion: 3.0.0.280 MD5: [a0d34ee0f1177ab8ada373e49eaf052f] SelfProtectionShim.dll File Size: 1955784 BYTES FileVersion: 3.0.0.280 MD5: [7ef0dcd597a2b2c20792577578c05c65] serviceconfig.json File Size: 588 BYTES FileVersion: N/A MD5: [2bfbbc6eb5f8ae103883185a1375fbcc] SPControllerImpl.dll File Size: 2454472 BYTES FileVersion: 3.0.0.159 MD5: [dccf075702477f17a70361cb263818ad] ssleay32.dll File Size: 321024 BYTES FileVersion: 1.0.1.9 MD5: [4e92c5e12237b7caec5011839310f87d] suhlpr.dll File Size: 2403272 BYTES FileVersion: 3.0.0.244 MD5: [a5593a855ac9a25078f23df6ef6d46dc] Swissarmy.dll File Size: 2401224 BYTES FileVersion: 4.2.0.176 MD5: [15348727e5350fc1341b67ceb04b66c6] SwissarmyShim.dll File Size: 1961424 BYTES FileVersion: 4.2.0.176 MD5: [112bf8dfbc86a480cd8c14c3b778b96f] TelemetryControllerImpl.dll File Size: 3587024 BYTES FileVersion: 3.1.0.172 MD5: [7c814738e799942af68ac057e9d7ff7f] unins000.dat File Size: 168337 BYTES FileVersion: N/A MD5: [863bb7db527c833a9ea15c473b557cb0] unins000.exe File Size: 1192392 BYTES FileVersion: 51.1052.0.0 MD5: [bdcdfa41252bcba3741b99c85af6ba6b] unins000.msg File Size: 22709 BYTES FileVersion: N/A MD5: [79173da528082489a43f39cf200a7647] UpdateControllerImpl.dll File Size: 3369424 BYTES FileVersion: 3.1.0.303 MD5: [77c971c55677c2dc57507524f7c7fbe3] zlib.dll File Size: 81408 BYTES FileVersion: 1.2.8.0 MD5: [b924d807b91ec0e911c975fc5c201c1e] C:\Program Files\Malwarebytes\Anti-Malware\farflt farflt.cat File Size: 10541 BYTES FileVersion: N/A MD5: [83b978df69c10200614939e821ea7c72] farflt.inf File Size: 2892 BYTES FileVersion: N/A MD5: [50f9ae331054e61b07af328c068a3e82] farflt.sys File Size: 110016 BYTES FileVersion: 3.0.0.289 MD5: [20046a5db1466ebd0dcaeb84d00c5432] C:\Program Files\Malwarebytes\Anti-Malware\iconengines ALL FILES PRESENT qsvgicon.dll File Size: 30208 BYTES FileVersion: 5.6.2.0 MD5: [8c27f75c3174fd9fa8e60618f6af7027] C:\Program Files\Malwarebytes\Anti-Malware\imageformats ALL FILES PRESENT qdds.dll File Size: 38912 BYTES FileVersion: 5.6.2.0 MD5: [7ce65ad5e582181bbb56a3fbd022bb4e] qgif.dll File Size: 24576 BYTES FileVersion: 5.6.2.0 MD5: [4858ab5ac3d98c588cfc1ee0018c5ad4] qicns.dll File Size: 31232 BYTES FileVersion: 5.6.2.0 MD5: [4c4b4cad73627da47e72b626e6a1a927] qico.dll File Size: 25088 BYTES FileVersion: 5.6.2.0 MD5: [40684d5bca843122c3341dedad30667b] qjpeg.dll File Size: 242176 BYTES FileVersion: 5.6.2.0 MD5: [88eddc596c3aba0e751f162123367742] qsvg.dll File Size: 19968 BYTES FileVersion: 5.6.2.0 MD5: [1ce240a30de8e7057edd84de945c98c2] qtga.dll File Size: 18944 BYTES FileVersion: 5.6.2.0 MD5: [17edd782ea89f1b4926449ba0c5a0dce] qtiff.dll File Size: 318976 BYTES FileVersion: 5.6.2.0 MD5: [7088cc513833b01e76b0354863754ec3] qwbmp.dll File Size: 17920 BYTES FileVersion: 5.6.2.0 MD5: [79b5fb730a82f70e2eab19332caa6909] qwebp.dll File Size: 328704 BYTES FileVersion: 5.6.2.0 MD5: [0df195f7e16daa8a2b2ee58ae8a4141f] Link to post Share on other sites More sharing options...
txjb44 Posted October 29, 2017 Author ID:1177198 Share Posted October 29, 2017 I had to copy and paste, could not determine how to drag. Let me know if this works No other replies. Jim Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 30, 2017 ID:1177363 Share Posted October 30, 2017 Hi, This Malwarebytes installation is current and in good state. Since the pc has AVG, I have one suggestion. In order for Malwarebytes Anti-Malware and AVG AntiVirus to work together , you must adjust AVG so that it treats Malwarebytes as a trusted application. How to configure AVG AntiVirus to exclude Malwarebytes files - Step 1. Open AVG Step 2. Click on "Options" Step 3. Click "Advanced settings..." Step 4. Click "Exceptions" Step 5. Click on "Add exception" Step 6. "Select exception type" > "Folder" Step 7. Click "Browse" and navigate to or C:\Program Files\Malwarebytes\Anti-Malware Step 8. Click "OK" Step 9. Make sure that "Resident Shield" and "Manual and Scheduled Scan" are both checked Step 10. Click "OK" Step 11. Restart Windows using the windows Start menu <--Very Important! Link to post Share on other sites More sharing options...
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