Real Time Protection Layers Turned Off

[yogibear]

Good Morning All

I have just upgraded MBAM 2.2 to MBAM Premium v. 3.2.2.2029 (with lifetime licence) on my Lenovo laptop running Windows Home Pro.

Each time I start the computer or switch users the following message from MBAM shows:-

"Real Time Protection Layers Turned Off"

The layers affected are 'Web Protection' and 'Malware Protection' and they then have to be turned on manually on the main module.  This solves the problem temporarily but it returns on the next boot up.

Please can you help me resolve this?

Regards

Roy

 

 

[Telos]

Firstly, this may be resolved simply by reinstalling the latest version over your current installation. Download here:

https://downloads.malwarebytes.com/file/mb3

If that doesn't help please read and follow the instructions below and post back your log and we'll take a look and see what's going on.

[yogibear]

Hello Telos

Thank you for your advice. 

I followed your first suggestion to re-install over my previous version and so far (about 4 days later) the problems have not reoccurred.

If it does happen again I shall proceed with the other scans/logs etc. and post back to you.

I note that there is now a new update to 3.3.1.2183. Do you think this will have the same faults ?! I hope not- having just solved the other one I am reluctant to do another update and get into further trouble.

Regards

Roy

[Firefox]

4 hours ago, yogibear said:

I note that there is now a new update to 3.3.1.2183. Do you think this will have the same faults ?!

The new version is suppose to fix the real time protections turning off... so I would upgrade.

Download Latest MB3 v3.3.1.2183 CU 1.0.236 ->>RIGHT HERE<<-

[car-nuts]

I had this problem with 3.2.2.... I just installed 3.3.1 and that appears to have fixed it (but I still have my fingers crossed)

[nikhils]

Hello @car-nuts

If you still see issues with Real Time Protections with 3.3.1, please let us know.

Thank you.

[yogibear]

Just to let you know that I updated MBAM to v.3.3.1 a full two days ago and so far all seems to be working well with none of the problems previously experienced.

Thank you for the help.

Regards

Roy

[Firefox]

Thanks for the follow up...

[conticreative]

I wanted to add to this thread that I have just installed 3.3.1.2183 over the version I had installed before and the problem, so far, seems fixed.

I did not have to uninstall MBAM, I just installed the new version over it. No restart either. So that's good.

I had that silly window on my screen for at least a week and I was getting aggravated with it. It was covering a good portion of my screen and preventing me from dragging windows from their lower right corner at times.

I am glad I found this thread and I was able to fix it and I hope my experience can help others with the same issue.

[Firefox]

1 minute ago, conticreative said:

I wanted to add to this thread that I have just installed 3.3.1.2183 over the version I had installed before and the problem, so far, seems fixed.

I did not have to uninstall MBAM, I just installed the new version over it. No restart either. So that's good.

I had that silly window on my screen for at least a week and I was getting aggravated with it. It was covering a good portion of my screen and preventing me from dragging windows from their lower right corner at times.

I am glad I found this thread and I was able to fix it and I hope my experience can help others with the same issue.

Thanks for confirming that the latest version fixed our issues.