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v7.0.4.0 Still Has Problems


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I don't have SweetPacks - the PUP seems to install whenever I use Google Chrome.   I do have Norton Internet Security.

I've been using the path of the PUP file in AdwCleaner's log to manually remove the the SweetPacks and Norton Ask.com PUPs. 

Is there an easier way to uninstall these without no longer using Norton?


Edited by blueboy714
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Then I'll need more information to help with this.

This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system .

**After you click the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will save 2 logs  in the same directory the tool was run from.  Please attach the following logs:




Thanks! :)

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Thanks Reid for the tip.  I ran my cleaning tools today, but AdwCleaner didn't find PUP.Optional.SweetPacks  (it cleaned PUP.Optional.Legacy).  I will run Farbar next time it finds SweetPacks and post the results for you. 

You had mentioned Norton causing these problems - I have Norton Internet Security installed on my PC (Windows 7) and Norton Security Toolbar is installed on my web browser (Mozilla Legacy), but I don't use the toolbar.  Should I disable Norton Security Toolbar?

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