Collipso Posted October 28, 2017 ID:1176810 Share Posted October 28, 2017 I have a virus on my computer and it make a loop with a pop up of "how do you want to open this file?" and it always appearing me.I have a print, and i already make the scan.Can you help me please? and here is my Farbar Recovery Scan Farbar Recovery Scan Tool (x64) Version: 26-10-2017 Ran by Ermin (28-10-2017 00:14:42) Running from D:\Downloads Boot Mode: Normal ================== Search Files: "krk.tmp" ============= ====== End of Search ====== PLS HELP Link to post Share on other sites More sharing options...
Aura Posted October 28, 2017 ID:1176842 Share Posted October 28, 2017 Hi Collipso My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state. As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry! If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off; Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely goneThis being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread This being said, it's time to clean-up some malware, so let's get started, shall we? Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Link to post Share on other sites More sharing options...
Collipso Posted October 28, 2017 Author ID:1176872 Share Posted October 28, 2017 (edited) here is Addition.txt Addition.txt Edited October 28, 2017 by Collipso Link to post Share on other sites More sharing options...
Collipso Posted October 28, 2017 Author ID:1176873 Share Posted October 28, 2017 here is the FRST.txt FRST.txt Link to post Share on other sites More sharing options...
TheBigMango Posted October 28, 2017 ID:1176894 Share Posted October 28, 2017 same Link to post Share on other sites More sharing options...
Aura Posted October 28, 2017 ID:1176895 Share Posted October 28, 2017 TheBigMango, I'll have to ask you to start your own thread and provide me your set of FRST logs as well, thank you! Link to post Share on other sites More sharing options...
TheBigMango Posted October 28, 2017 ID:1176896 Share Posted October 28, 2017 Hey, just delete it with the uninstaller Link to post Share on other sites More sharing options...
Aura Posted October 28, 2017 ID:1176901 Share Posted October 28, 2017 Collipso, after following the instructions below, a file called date-time.zip will be on your desktop. It is really important that you upload it to the link below, as it contains suspicious files from your system which are most likely associated with your infection and we need to analyse them to understand what we're facing, alright? https://www.bleepingcomputer.com/submit-malware.php?channel=194 Farbar Recovery Scan Tool (FRST) - Fix mode Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply. Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located) Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Click on the Fix button On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad Copy and paste its content in your next reply fixlist.txt Link to post Share on other sites More sharing options...
Collipso Posted October 28, 2017 Author ID:1176925 Share Posted October 28, 2017 Fix result of Farbar Recovery Scan Tool (x64) Version: 26-10-2017 Ran by Ermin (28-10-2017 17:53:08) Run:1 Running from D:\Downloads Loaded Profiles: Ermin (Available Profiles: Mehovic & Ermin) Boot Mode: Normal ============================================== fixlist content: ***************** Start C:\Users\Zoie\AppData\Local\{b0632319-bd2f-0984-95f2-371b6f8bc86c} End ***************** "C:\Users\Zoie\AppData\Local\{b0632319-bd2f-0984-95f2-371b6f8bc86c}" => not found. ==== End of Fixlog 17:53:08 ==== Link to post Share on other sites More sharing options...
Aura Posted October 28, 2017 ID:1176927 Share Posted October 28, 2017 This isn't the right fixlist.txt. Please download and use the one attached in my previous post. Link to post Share on other sites More sharing options...
Collipso Posted October 28, 2017 Author ID:1176932 Share Posted October 28, 2017 ok fixlist.txt Link to post Share on other sites More sharing options...
Aura Posted October 28, 2017 ID:1176957 Share Posted October 28, 2017 This isn't it. Please follow the instructions once more. Read each line carefully. Link to post Share on other sites More sharing options...
TheBigMango Posted October 29, 2017 ID:1177026 Share Posted October 29, 2017 This file (DO NOT UNACHIVE) krk.rar Link to post Share on other sites More sharing options...
Collipso Posted October 29, 2017 Author ID:1177027 Share Posted October 29, 2017 ok it stop showing after I hit the fix button thanks allot Link to post Share on other sites More sharing options...
Aura Posted October 29, 2017 ID:1177051 Share Posted October 29, 2017 We aren't done yet though. Can you attach the fixlog.txt that is on your desktop so I can review it? Link to post Share on other sites More sharing options...
Collipso Posted October 29, 2017 Author ID:1177069 Share Posted October 29, 2017 ? Fixlog.txt Link to post Share on other sites More sharing options...
Aura Posted October 29, 2017 ID:1177070 Share Posted October 29, 2017 Good. Can you .zip the following folder (C:\FRST\Quarantine), and then upload it to the link below? https://www.bleepingcomputer.com/submit-malware.php?channel=194 Link to post Share on other sites More sharing options...
Collipso Posted October 29, 2017 Author ID:1177079 Share Posted October 29, 2017 ok Link to post Share on other sites More sharing options...
Aura Posted October 29, 2017 ID:1177087 Share Posted October 29, 2017 Thank you. Now let's run a scan with Malwarebytes, just to see if it detects anything else. Malwarebytes - Clean Mode Download and install the free version of MalwarebytesNote: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan Let the scan run, the time required to complete the scan depends of your system and computer specs Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected buttonIf it asks you to restart your computer to complete the removal, do so Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply Link to post Share on other sites More sharing options...
Aura Posted November 1, 2017 ID:1178094 Share Posted November 1, 2017 Hi Collipso, Are you still with me? Link to post Share on other sites More sharing options...
Aura Posted November 3, 2017 ID:1178828 Share Posted November 3, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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