Malware Protection is Off – Cannot turn it on

[oric1sg]

I'm experiencing the same issue like everybody else.  What's wrong with Malwarebytes?

Everything was working fine until today.  I rebooted my PC a few times and it still won't turn on.

I forced quit it and launched it a few minutes later, the Web Protection turns ON but after awhile, it turns OFF again

I also have McAfee AntiVirus Plus running on my system.  I'm using Windows 8.1 (64-bit).

Attached is the log file.  Thank you.

mb-check-results.zip

[oric1sg]

I read what others did by running the MB-Clean removal process.  It did by uninstalling & reinstalling Malwarebytes and now Web Protection is ON even when I rebooted the PC.

Those having this issue may want to give MB-Clean a try.

BTW, I'm using Windows 8.1

[meric57]

Bonjour  ,Même souci  protection couche et désactive   j'active  le bouton deviens verts mes reste désactiver

mb-check-results.zip

Edited October 28, 2017 by meric57

[meric57]

Problème résolu   désinstaller  avec mb- clean  est réinstaller  sa fonctionne  a nouveau  tous  es t activer    

[Maurice Naggar]

@oric1sg  

Your main issue was about web protection not being on.  You report having done a new install-in place.   That all is good now.

Just for your information, since your pc also has McAfee VirusScan  ( which also includes a software firewall).

We typically suggest that adjustments be made in the antivirus  so that it treats the Malwarebytes as a trusted application.

This is a general type template for McAfee.

Open your McAfee program.
Click Real-Time Scanning: On.
Click Excluded Files.
Click Add file.
Browse to, and select, the file or .exe you want to exclude from scans.
Please "put as Trusted" (i.e., put Trust settings ) for the following MBAM exe files within your Antivirus Software **safe application  list** :

C:\Program Files\Malwarebytes\Anti-Malware\Mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rare instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance.

Step 1. Open the Malwarebytes program
Step 2. Click on "Settings"
Step 3. Click "Exclusions" tab
Step 4. Click the Add exclusion button
Step 5. Click ( the 3rd line in list) Exclude an application that connects to the internet.  then click Next button.
Step 6. Click browse button
Navigate to  C:\Program Files
Click once on  sub- folder    C:\Program Files\Common Files\McAfee   to highlight it.   ( if your McAfee version is different, just find where it is under Program Files)
Click on "Select Folder"

Step 7. Close Malwarebytes
Step 8. Reboot your computer <--Very Important!

[oric1sg]

Hi Maurice,

Thank you very much for the instructions above

I've excluded Malwarebytes files in McAfee but I stuck at [Click on "Select Folder"].

There is no "Select Folder" button, only "Open" button.  Please see screenshots.

 

[Maurice Naggar]

You will be using the Open button once you get to the right folder for Mcafee which has the EXE  ( main one for the antivirus)

Lets see if we can hone in on where the main McAfee module is.  Using a common Windows applet.

Would you please go to the Start button and then the RUN option.
type in

msinfo32

and tap Enter-key. This starts the Microsoft System Information tool.  Allow enough time for the applet to load and finish.

Look on first screen on the menu bar.
Select File > EXPORT ...
then provide a meaningful file name and save that.   Then also attach that files in a new reply so that  we can get that for review.

Thanks.

 

[oric1sg]

Hi Maurice,

Since you're only interested in the McAfee EXE file, I've extracted only the [Software Environment] section for you, hope that is ok with you?

Thanks!

msinfo32.txt

[Maurice Naggar]

Thanks for the file.   It seems to me that c:\program files\common files\mcafee\platform\mcuicnt.exe
is what needs to be listed   ( expand the tree until you drill down to that & then select it)

[oric1sg]

Thanks Maurice, I managed to add C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe in the Exclusion list.

[Maurice Naggar]

Bravo.  I expect all is good.

[oric1sg]

Yes all is good  now, thanks Maurice

[Maurice Naggar]

Cheers.   Y W