engr55 Posted October 28, 2017 ID:1176738 Share Posted October 28, 2017 (edited) Kenyan (Malwarebytes Support) Oct 27, 06:43 PDT Hello peter, Thank you for providing me the following information however I am unable to locate your license in our program. Best REgards Kenyan Malwarebytes Consumer Support | su key from amazon download library still short one from newegg other thread locked before final solution Edited October 28, 2017 by AdvancedSetup Removed license key Link to post Share on other sites More sharing options...
Porthos Posted October 28, 2017 ID:1176743 Share Posted October 28, 2017 @Ried Let's wait for Lisa to return on Monday. Link to post Share on other sites More sharing options...
Staff Ried Posted October 30, 2017 Staff ID:1177322 Share Posted October 30, 2017 Did you use the new keys that Kenyan provided you? The keys you were given with the original purchases are no longer valid. Link to post Share on other sites More sharing options...
engr55 Posted November 1, 2017 Author ID:1177997 Share Posted November 1, 2017 believe I found your ticket (this could have been resolved much quicker had you just supplied me with the ticket number) Just to clarify - your Staples purchase was honored and Kenyan issued you a new license to replace that, back on October 16th Your other purchases at Newegg and the Amazon from many years ago will also continue to be honored. "Your other purchases at Newegg and the Amazon from many years ago will also continue to be honored" assumed all my keys would still be valid. first key kenym reauthorized works. tried key from amazon not working Malwarebytes:ID- 6XO58 KEY- 88FC-3F1K-HJK8-xxxx Purchased on February 28, 2015 View order details Your Account > Your Games and Software Library have not tried 2 keys kenyn gave me but assume they will work. dont have physical access to those 2 computers for another 6 months now. have reciepts for 3 malwarebytes from newegg. (one single software purchase and one with 2 software on the same ticket) one from staples, and the one from amazon mentioned above. should have a total of 5 keys. have 3. thanks for your assistance Link to post Share on other sites More sharing options...
engr55 Posted November 1, 2017 Author ID:1178217 Share Posted November 1, 2017 new keys work fine. lifetime sub. still 2 short Link to post Share on other sites More sharing options...
Staff Ried Posted November 2, 2017 Staff ID:1178327 Share Posted November 2, 2017 Please continue in your ticket. That Agent does not monitor the forum topics and we don't want more than 1 person working on your issue. I can tell you that he can only replace licenses that you have given him receipts for. From what I can see, you only provided 3 receipts. I'm closing this topic now - please work directly with the Agent in your HelpDesk ticket Link to post Share on other sites More sharing options...
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