Malwarebytes will not update?

[funhouse72]

Hello I am on a fresh install of windows 10 fall creators update.  I have noticed that malwarebytes will not update?  On the dashboard it keeps saying check for updates, when I click it starts goes to checking and then downloading and then back to check for updates.

[Telos]

Restart your computer and try again. Did that help?

[funhouse72]

Yes I have multiple times.

[Firefox]

Hello and Welcome

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    

Thank You,

Firefox

[funhouse72]

Here are the results of what you asked for me to run.

 

Thanks

mb-check-results.zip

Addition.txt

FRST.txt

[Firefox]

What happens if you disable your Webroot SecureAnywhere, will it let you update then?

Try adding these exceptions in your Webroot...

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService

Also it appears that your BFE service is not running on your system, this service is required for MB3 to work properly.

------------------BFE:------------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: BFE

Edited October 27, 2017 by Firefox

[funhouse72]

This is also what is in the drivers folder in system32.  Also when I disable webroot it does the exact same thing.  Finally I added the malwarebytes .exe's, I could not find any solid way to exclude whole folders in webroot.  Also how do I get the BFE service??

Edit: forgot to add still not updating.

Thanks

Edited October 27, 2017 by funhouse72

[Porthos]

3 minutes ago, funhouse72 said:

Also how do I get the BFE service??

This fix from Microsoft should fix the BFE service. Please run the fix and restart.

https://support.microsoft.com/en-us/help/17613/automatically-diagnose-and-fix-problems-with-windows-firewall

[funhouse72]

The BFE service seems to have fixed it!?  After the fix it claims it is up to date...

[funhouse72]

Forgot to post this lastnight, but so far knock on wood the bfe service seemed to fix the issue.  The update needed is no longer there.  This makes me think what else is wrong with my machine...  Thanks everyone for the help.

[BurntFood]

Hi,

Sorry, Porthos, was doing some major cleaning yesterday; and wasn't done till wee hours of today.  This BFE service would that be an issue with updating Malwarebytes with Avast Firewall or Anti Virus??

Thank You for your help, BurntFood

[Porthos]

5 hours ago, BurntFood said:

Hi,

Sorry, Porthos, was doing some major cleaning yesterday; and wasn't done till wee hours of today.  This BFE service would that be an issue with updating Malwarebytes with Avast Firewall or Anti Virus??

Thank You for your help, BurntFood

Please stop posting in other peoples topics. You already have your own here waiting for a staff member to return on Monday

https://forums.malwarebytes.com/topic/213542-unable-to-update-malwarebytes/?tab=comments#comment-1176584

 

[funhouse72]

Well unfortunately this has not fixed the issue.  It is now doing the same thing again..