Malware Protection is off and not staying on

[Dragon40]

Please add me to the list. Looks like the latest update is broken.

[AdvancedSetup]

Hello @Dragon40

 

Please read and follow the instructions below and post back your  log and we'll take a look and see what's going on.

https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

Thank you

Ron

 

[Dragon40]

7 hours ago, AdvancedSetup said:

Hello @Dragon40

 

Please read and follow the instructions below and post back your  log and we'll take a look and see what's going on.

 

1

6. I do not have C:\ProgramData\Malwarebytes Anti-Malware\Logs folder, nor a C:\ProgramData\ folder. (Win 7 Pro)

7. FARBAR logs attached.

8. CheckResults.txt attached.

Addition.txt

FRST.txt

CheckResults.txt

[AdvancedSetup]

Well that is odd. It shows that you have 1.75 installed which is a few years old now. Please follow the directions below and see if that corrects your issue for you.

Make sure you have your license information if this is a paid version of the program. Then follow these directions for MB-Clean and let me know.

Thanks

Ron

 

[Dragon40]

OK - No 1.75 on the system - must have been an ancient fragment. mb-clean-report attached, update installed - now running 3.2.2.2029. No issues so far. Thank you - I'll let you know if the problem persists.

mb-clean-results.txt

[AdvancedSetup]

Great, glad to hear all is working well again. I'll go ahead and close your topic then, but if you do need anything else please let us know.

Take care and have a great weekend.

Ron