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Splashtop On-Demand Support False Positive


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I work directly for Splashtop, and we have had a noticeable amount of customers who utilize Splashtop who are unable to launch Splashtop until MalwareBytes is uninstalled or deactivated.  Unfortunately, we do not have any set of logs as this occurs on a client basis, and asking our clients to run debug logs from your software feels intrusive.

I would love to have this resolved as soon as possible, if possible.  

Please let me know if there is a direct line of contact I can reach someone at to help walk through this process.

Thank you

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  • Staff

I am unable to reproduce the detection. Possible it has been fixed already.

If it is still an issue with some customers, can you have them ensure their definitions are up to date? If they still see an issue, we'll need more info.

They can start a topic here or if they are a Premium customer, please see:


Thank you,

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