StevenNguyen Posted October 26, 2017 ID:1176182 Share Posted October 26, 2017 Hello, I work directly for Splashtop, and we have had a noticeable amount of customers who utilize Splashtop who are unable to launch Splashtop until MalwareBytes is uninstalled or deactivated. Unfortunately, we do not have any set of logs as this occurs on a client basis, and asking our clients to run debug logs from your software feels intrusive. I would love to have this resolved as soon as possible, if possible. Please let me know if there is a direct line of contact I can reach someone at to help walk through this process. Thank you Link to post Share on other sites More sharing options...
Staff blender Posted October 26, 2017 Staff ID:1176246 Share Posted October 26, 2017 Do you have a public facing download available for us to analyse? Thank you, Link to post Share on other sites More sharing options...
StevenNguyen Posted October 26, 2017 Author ID:1176248 Share Posted October 26, 2017 Hello Blender, Yes we do. All of our customers download from sos.splashtop.com . Please let me know if there is anything else I can clarify. Link to post Share on other sites More sharing options...
Staff blender Posted October 26, 2017 Staff ID:1176269 Share Posted October 26, 2017 I am unable to reproduce the detection. Possible it has been fixed already. If it is still an issue with some customers, can you have them ensure their definitions are up to date? If they still see an issue, we'll need more info. They can start a topic here or if they are a Premium customer, please see: https://support.malwarebytes.com/community/consumer/pages/contact-us Thank you, Link to post Share on other sites More sharing options...
StevenNguyen Posted October 26, 2017 Author ID:1176274 Share Posted October 26, 2017 Hello Blender, Thank you for the follow up. If I may ask for future reference, what is the latest version of MalwareBytes now? Link to post Share on other sites More sharing options...
Staff blender Posted October 26, 2017 Staff ID:1176284 Share Posted October 26, 2017 Definition versions are the following: MBAM2 Version: v2017.10.26.06 MBAM3 Version: 1.0.3103 There have been many improvements to MB2 over MB2 including several other layers of protection. You might consider upgrading. Lastest Malwarebytes version is 3.2.2.2018 Link to post Share on other sites More sharing options...
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