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Can't start Malware Protection on Windows 2003

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i installed Malwarebytes 3.2.2 on an old Windows 2003 Server for some testing, but i can't start neitherMalware Protection nor Web Protection.
I searched in the old topics and i saw that this problem as arised in the past, but none of the proposed solution was able to solve my problem.
The program ad the signature DB are up to date and when i try to enable Malware Protection i see these lines in the log :

10/26/17    " 16:59:16.137"    11193843    1c18    1838    ERROR    RtpSDK    RtpUserImpl::Start    "RtpUserImpl.cpp"    166    "Driver Start failed (1060)."
10/26/17    " 16:59:16.137"    11193843    1c18    1838    ERROR    RTPControllerImpl    mb::rtpcontrollerimpl::RtpShimModuleLoader::Start    "RTPShimLoader.cpp"    188    "Failed to start Rtp SDK; status=5"
10/26/17    " 16:59:16.137"    11193843    1c18    1838    ERROR    RTPControllerImpl    mb::rtpcontrollerimpl::RTPControllerImpl::StartProtection    "RTPControllerImplHelper.cpp"    530    "Failed to start the RTP SDK!"
10/26/17    " 16:59:16.137"    11193843    1c18    1838    ERROR    RTPControllerCOM    CRTPController::StartProtection    "RTPController.cpp"    509    "Failed to start protection in the RTP module!"

Can someone please point me in the right direction?
Many thanks in advance.

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  • Staff

Hello DavideSW

Even though MB 3.x will run on Server Editions, technically this OS Platform is not supported.  I'll see if I can find what may be interfering with the Malware Protection module, but I'll need more information to do that.

 If the information you posted is directly from you manually viewing the mbamservice.log, I'll need for you run our mb-check tool so I have all of the detail of the Malwarebytes installation.  If you grabbed that from that tool already, then please just attach the mb-checkresults.zip folder in your next reply.

Also, this next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system.

**After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will save 2 logs  in the same directory the tool was run from.  Please attach the following logs:




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