tkmops Posted October 25, 2017 ID:1175977 Share Posted October 25, 2017 I've been using MalWareBytes Premium for a few years, and have never had an issue, but now I'm unable to update...getting 'Unable to contact license server'. I've checked my internet connection, and am able to surf to various web sites. Win 7 64bit Anyone know how to resolve this? Thanks! Link to post Share on other sites More sharing options...
Porthos Posted October 26, 2017 ID:1176230 Share Posted October 26, 2017 20 hours ago, tkmops said: Anyone know how to resolve this? Thanks! Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
tkmops Posted October 27, 2017 Author ID:1176585 Share Posted October 27, 2017 21 hours ago, Porthos said: Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thanks for the fast response....tkmops mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 27, 2017 ID:1176595 Share Posted October 27, 2017 57 minutes ago, tkmops said: Thanks for the fast response....tkmops Restart into an administrator account and do the following. Let us get a clean install of the current version. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
tkmops Posted October 27, 2017 Author ID:1176644 Share Posted October 27, 2017 OK, I was able to do steps 1-3. The MB-Clean tool did not prompt me to re-install the latest product. After waiting 15 mins, I ran the 'mb3-setup-consumer-3.1.2.1733-1.0.122-1.0.1976.exe' that I had saved in my download folder, applied my license key and ID, that had saved, and was able to update the MalWareBytes Free to Premium 3.1.2, and do an update, and a scan. So, I guess, my issue is resolved? Is 3.1.2 the most current version? While I was writing this, a 'Update to the latest version' popped-up, and I installed Premium 3.2.2, and ran another scan. I think I'm done? Thanks for your help! Link to post Share on other sites More sharing options...
tkmops Posted October 27, 2017 Author ID:1176655 Share Posted October 27, 2017 I may have spoken too soon...I've noticed that when I do a scan(any kind...threat, custom, hyper), that only the 'Check for Updates', and 'Pre-Scan Operations' in-progress indicators light up. The scan never makes it to 'Scan Memory', Scan Startup Files', Scan Registry', Scan File System', or Heuristics Analysis'. For all scans:Items scanned:0, Threats detected:0, Threats quarantined:0. Shouldn't the Items scanned be more than 0? Link to post Share on other sites More sharing options...
Porthos Posted October 27, 2017 ID:1176669 Share Posted October 27, 2017 1 hour ago, tkmops said: Shouldn't the Items scanned be more than 0? Post a new set of logs. Link to post Share on other sites More sharing options...
tkmops Posted October 27, 2017 Author ID:1176679 Share Posted October 27, 2017 17 minutes ago, Porthos said: Post a new set of logs. OK mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 27, 2017 ID:1176696 Share Posted October 27, 2017 Quote Check "winmgmt" service or repair WMI. 1 Let's try the easiest solution first: Click Start -> Run Type services.msc and click Ok Scroll down and find Windows Management Instrumentation Right click Windows Management Instrumentation and choose Start If you get an error here, please take a screenshot and post the error here. If you don't get an error, continue on the with the next steps Right click it again, and choose properties In the middle of the screen, change Startup Type: to Automatic and click Ok Reboot Run a threat scan. Link to post Share on other sites More sharing options...
tkmops Posted October 27, 2017 Author ID:1176708 Share Posted October 27, 2017 8 minutes ago, Porthos said: Let's try the easiest solution first: Click Start -> Run Type services.msc and click Ok Scroll down and find Windows Management Instrumentation Right click Windows Management Instrumentation and choose Start If you get an error here, please take a screenshot and post the error here. If you don't get an error, continue on the with the next steps Right click it again, and choose properties In the middle of the screen, change Startup Type: to Automatic and click Ok Reboot Run a threat scan. The Startup Type:is already set to automatic, and both are greyed-out Link to post Share on other sites More sharing options...
Porthos Posted October 27, 2017 ID:1176710 Share Posted October 27, 2017 From now on please do all steps and test from the Administrator account. Quote User Account type: Limited User I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Windows\system32\Drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService Link to post Share on other sites More sharing options...
tkmops Posted October 28, 2017 Author ID:1176717 Share Posted October 28, 2017 Before I saw your most recent post, I tried playing a video file, and got 'WMP:Malicious Memory Protection:Exploit code executing from Heap memory blocked.'...which I got a few months ago. I was able to resolve this by going to MalWareBytes main console, under 'settings', a 'Protection' tab...the 2nd item down is 'Exploit Protection'(which is 'on'). There's a 'Manage Protected Applications' button, and 'Advanced Settings' button. I wasn't quite sure what to click under the 'Advanced Settings' button, but in the 'Manage Protected Applications', I was able to turn off protection for WMP. And now it works. I have been able to run all 3 kinds of scans all the way through....I think that since I installed a new version of MalWareBytes, it lost the WMP exclusion I had set up previously...now everything is back to normal. I have made notes of all this for future 'errors' , and hopefully won't have to bother you guys again. Thanks for all your help!!! Link to post Share on other sites More sharing options...
Porthos Posted October 28, 2017 ID:1176745 Share Posted October 28, 2017 2 hours ago, tkmops said: Thanks for all your help!!! You're always welcome. Link to post Share on other sites More sharing options...
BurntFood Posted October 28, 2017 ID:1176965 Share Posted October 28, 2017 Hi, I just tried to Down Load Malwarebytes from the website & got Failed - "Network error" 3.2.2.2029 I don't know what to do with all this. Please help. I am using WIN10 64, & running premium Malwarebytes. I wish I was more computer literate, but, as one ages, sometimes the brain doesn't....& thats me. Link to post Share on other sites More sharing options...
Porthos Posted October 29, 2017 ID:1176977 Share Posted October 29, 2017 1 hour ago, BurntFood said: Hi, I just tried to Down Load Malwarebytes from the website & got Failed - "Network error" 3.2.2.2029 I don't know what to do with all this. Please help. I am using WIN10 64, & running premium Malwarebytes. I wish I was more computer literate, but, as one ages, sometimes the brain doesn't....& thats me. Please stop posting in other peoples topics. You already have your own here waiting for a staff member to return on Monday https://forums.malwarebytes.com/topic/213542-unable-to-update-malwarebytes/?tab=comments#comment-1176584 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now