License not activating after reinstall - need reset

[Thiago]

I've sent on oct 20th a support ticket 2107268 without reply until today. 5 days without reply? At least one automatic message "we are working on it".  I had the software installed on windows 7. I've formatted the pc  and installed windows 10. When I tried to activate the license a message informing that the number of activation were reached. I have just installed once before on windows 7. What can I do to activate the product? I have 546 days remaining. The Reference number is 111137934.

 

[Firefox]

Hello and Welcome....

Sorry your having issues activating... Only support staff can help with this issue...

For future reference, always make sure you deactivate your copy of Malwarebytes before formatting your computer...

@bdubrow @celee may be able to help.

[celee]

Hi @Thiago, our support agent Dee will reply to your ticket shortly. Please be sure to check your spam/junk mail folder if you do not see an email for Dee.

Thanks,
Cecile