Web Protection is stuck on starting

[Tallboyrip]

I run Malwarebytes Pemium 3.3.2 alongside Kaspersky Total Security on my 64-bit Windows 10 desktop. I'm now getting frequent pop-up messages telling me that real-time web protection is not running. If I open up the Malwarebytes Settings screen and try to move the Web Protection slider to On, I get a continuous Starting.... message - but it never actually starts.  I also run IObit Malware Fighter & WinZip Malware Protector (which performs really in-depth malware searches if run as opposed to background checking). Is one of these packages stopping Malwarebytes Web Protection from running or is there something in Malwarebytes not working correctly?  Would re-installation of Malwarebytes fix the problem?  Suggestions please!  Thanks. 

[Porthos]

12 minutes ago, Tallboyrip said:

I also run IObit Malware Fighter & WinZip Malware Protector

I would highly suggest uninstalling both and do not reinstall either. Restart and following these instructions to clean install Malwarebytes.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

If that does not fix it please follow the following instructions

Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Edited October 21, 2017 by Porthos

[Tallboyrip]

Many thanks for the quick reply Porthos. I followed your 'fix' instructions, downloaded / installed / ran the clean-up program followed by the re-installation of Malwarebytes 3. Everything is now working as it should!

Thanks

Tallboyrip

[Porthos]

2 hours ago, Tallboyrip said:

Thanks

You're welcome.

[wdmiller]

I have been having the same problem for months, off and on.  I did Porthos recommended mb_clean and now all is well.  THANK YOU Porthos!!