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MBAM and HijackThis Won't Work


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Hi,

I tried running MBAM. Nothing. Another poster suggested renaming the .exe, which I did, then it did install, but wouldn't run. Next I tried running the HJTInstall.exe. It just doesn't run. I've also looked for the TDSS*.sys in my non Plug and Play drivers. They're not there. So, now I've exausted my options, so I'm posting for next steps here. Thanks.

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Hi BubbaLou, Welcome to Malwarebytes :(

You have a CLB Rootkit preventing your security software from running.

  1. Download RootRepeal from the following location and save it to your desktop.

[*]Rar Mirrors - Only if you know what a RAR is and can extract it.

[*]Extract RootRepeal.exe from the archive.

[*]Open rootRepealDesktopIcon.png on your desktop.

[*]Click the reportTab.png tab.

[*]Click the btnScan.png button.

[*]Check all seven boxes: checkBoxes2.png

[*]Push Ok

[*]Check the box for your main system drive (Usually C:), and press Ok.

[*]Allow RootRepeal to run a scan of your system. This may take some time.

[*]Once the scan completes, push the saveReport.png button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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Hi BubbaLou,

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the "C:\Combo-Fix.txt" for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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