Lastest version blocking all websites

[DawnJ]

Since upgrading to this version all websites in Edge are being blocked, links in emails are failing, IE 11 will work w/some websites, Searching is not allowed on Bing or Google

[Porthos]

3 minutes ago, DawnJ said:

Since upgrading to this version

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

 

 

[DawnJ]

I'm getting Can't reach this page on both edge & IE11

 

[Porthos]

3 minutes ago, DawnJ said:

I'm getting Can't reach this page on both edge & IE11

 

·  Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[DawnJ]

I'm not able to download anything on that PC - I will try downloading the clean tool to mine & put on thumb drive & then run on his.  If that doesn't work I'll try uninstalling mwb & reinstalling.  It also seems to be blocking any windows updates as well.  I'm an IT Goddess so I'll get this fixed :-)  I'll update you if I need more help - I really do not want to go to a restore point on that PC is I don't have to...

[DawnJ]

Hi - I've attached the results from MB check I was able to get that to come up, but not the Farbar

 

mb-check-results.zip

[Porthos]

29 minutes ago, DawnJ said:

I will try downloading the clean tool to mine & put on thumb drive & then run on his. 

I thought you already followed those instructions.

 

29 minutes ago, DawnJ said:

If that doesn't work I'll try uninstalling mwb & reinstalling. 

That is what the clean tool does but more through.

Edited October 21, 2017 by Porthos

[dcollins]

If you disable Web Protection under Settings -> Protection, does the issue go away?