Real time Protection /Web protection: Off

[Louieville]

Using Malwaqarebytes Premium 3.22.  each time I start may computer running windows 7 the box indicates (Turn on all Real-time Protection Layers to block threats).  I have performed this process several times with the same results.  when the green Real-Time is clicked it just sits there saying Starting...  I've tried to follow the instruction to event log data under the Applications tab wait 30 seconds then turn off.  Run the scan which indicates no issues all 0's down the line.  Upon restart same issue exists.

[Firefox]

Hello and Welcome

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.212) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[nikhils]

Couple of things can be done if the Web protection is not starting:

1. Reboot your machine.
OR
2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again.
We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.