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I'm unable to activate Malwarebytes 3 on a fresh installation of Windows 10 because, as I gathered from reading the forums, my licenses had not been previously deactivated when I uninstalled Malwarebytes 2 from my previous Windows installations. I wasn't aware I needed to do that every time I uninstalled Malwarebytes.

I've opened ticket 2100261 with costumer support but haven't received any replies other than the auto-reply with instructions for activating MB3 the "normal" way. Obviously I've tried that already, as soon as I installed the installation of Windows 10 I'm using right now, otherwise I wouldn't have contacted technical support in the first place.

So TL;DR: I need to activate Malwarebytes 3 on a fresh installation of Windows 10, I don't have MB installed anywhere else but get the "usage limit" error when attempting to install it.

I still have the license purchase email and the receipt in PDF form should they be required. License number #21278938 date: 29/03/2011 for reference.

Thank you for your assistance.


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59 minutes ago, Firefox said:

Hello and Welcome!

Have you tried creating your My Account, you can deactivate them there?

My Account @ Malwarebytes -> ->>LOGIN HERE<<-

If you can't do it there, then you will have to wait for support.


Just now, cdods said:

Hello Firefox, 

Yep I tried that too, couldn't do it,

Thanks for your help and welcome!

Wait, I just realised, I'm probably using a wrong email address on the MB website. I used to have a different email address just to register new programs that I would try for a while before purchase, eventually as time went by I never re-used that email again. Now to remember the password, I'll try that now.

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