engr55 Posted October 19, 2017 ID:1174292 Share Posted October 19, 2017 recently had all 5 of my lifetime malwarebytes premium liftime subscriptions become invalid. 2 from newegg. 2 from amazon. and one from staples. still have installation disk and card with key and id. malwarebytes says " Thank you for providing me the receipts however the subscriptions you purchased are not a valid license key, the best I can do for you is provide you a free 1 year subscription". nice now i get to call amazon, newegg, and staples and tell them there selling bogus malwarebytes subscriptions. will get interesting Link to post Share on other sites More sharing options...
Staff Ried Posted October 19, 2017 Staff ID:1174293 Share Posted October 19, 2017 Hello engr55. Can you please provide the ticket number you were assigned on the HelpDesk? Link to post Share on other sites More sharing options...
engr55 Posted October 19, 2017 Author ID:1174307 Share Posted October 19, 2017 thanks for the reply.. looks like malwarebytes is following microsofts lead. soon everything is going to be a 1 year deal. pay again next year. we start by making what worked obsolete. then we charge whatever we want. not going to follow up on this. backed up all 5 computers and have the option to reinstall if things go south. posted this so people can see what kind of people their dealing with. Link to post Share on other sites More sharing options...
Staff Ried Posted October 19, 2017 Staff ID:1174322 Share Posted October 19, 2017 It's not quite fair to post something without giving me the chance to check into it for you. Link to post Share on other sites More sharing options...
engr55 Posted October 20, 2017 Author ID:1174496 Share Posted October 20, 2017 The entity (REPLACE WITH SCAM ENTITY NAME) that you reference is not affiliated with Malwarebytes in any manner and appears to be a scam. We are very sorry to hear that you were victim to this scam. We take our brand protection seriously and are working actively to combat these scammers newegg.com and amazon digital downloads. not third party these keys worked from 2015 untill the new malwarebytes came out. just a coincidence? now its ransomeware. purchase a new subscription to continue. Oh and we disabled your working copy just to make you more upset. last post thanks for looking Link to post Share on other sites More sharing options...
Porthos Posted October 20, 2017 ID:1174535 Share Posted October 20, 2017 @Ried Link to post Share on other sites More sharing options...
Staff Ried Posted October 20, 2017 Staff ID:1174536 Share Posted October 20, 2017 (edited) Thank you for that detail, but I cannot look up the HelpDesk ticket nor your license information with only the user nickname you are using here on the forum. Please provide me with the ticket number so I can research this properly. No one else reading this will be able to access the HelpDesk and view it, other than myself. Thanks. Edit.. Regarding the ransomeware, are you using the stand alone version? I'm not quite understanding what you're seeing since it should be integrated into MB 3.3 and would not be a separate notification, nor would our stand alone advise you to purchase. Our stand alone is a perpetual Beta that you would likely need to reinstall periodically. Edited October 20, 2017 by Ried Link to post Share on other sites More sharing options...
engr55 Posted October 23, 2017 Author ID:1175234 Share Posted October 23, 2017 AND I QUOTE Hello xxxxx, Please purchase the subscription from us, Newegg is not a valid re seller. Best Regards Kenyan Malwarebytes Consumer Support | support.malwarebytes.com Then you better get in contact with newegg as they are at this time listing malwarebytes for sale my guess this will eventually be setteled in the courts Link to post Share on other sites More sharing options...
Staff Ried Posted October 23, 2017 Staff ID:1175239 Share Posted October 23, 2017 I don't even know what license keys are involved for me to check this for you. I don't understand why you won't provide me with the ticket number so I can look into this. Link to post Share on other sites More sharing options...
Staff Ried Posted October 24, 2017 Staff ID:1175575 Share Posted October 24, 2017 I believe I found your ticket (this could have been resolved much quicker had you just supplied me with the ticket number) Just to clarify - your Staples purchase was honored and Kenyan issued you a new license to replace that, back on October 16th Your other purchases at Newegg and the Amazon from many years ago will also continue to be honored. Link to post Share on other sites More sharing options...
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