DBPaul Posted October 19, 2017 ID:1174209 Share Posted October 19, 2017 I have started multiple tickets since Thursday last week (10/12/2017) with no response. I have 200 licenses but am unable to get anyone to respond to my requests. I have a MBAM enterprise implementation that is acting up in a variety of ways. How can I get support? Link to post Share on other sites More sharing options...
Staff AndrewPP Posted October 19, 2017 Staff ID:1174259 Share Posted October 19, 2017 (edited) If you are a currently subscribed business customer, then use https://support.malwarebytes.com/community/business to view knowledgebase. Use this link to submit your support ticket requests https://www.malwarebytes.com/support/business/#techhelp This Malwarebytes Forum is mainly for consumer and crowd-sourced responses. Edited October 19, 2017 by AndrewPP Link to post Share on other sites More sharing options...
DBPaul Posted October 19, 2017 Author ID:1174265 Share Posted October 19, 2017 Andrew, I submitted 3 tickets since Thursday last week. It doesn't make sense to submit any more since I am getting no response from Tech support. Are there any other avenues to contact support without a support contract. My licenses are valid until next year. Link to post Share on other sites More sharing options...
Staff AndrewPP Posted October 19, 2017 Staff ID:1174274 Share Posted October 19, 2017 Escalated direct with team, you will be contacted. Link to post Share on other sites More sharing options...
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