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I might be infected


SusanL
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I'm running Windows 10, 1703  -  Toshiba Laptop with 8 GB RAM.

Often the icons don't respond when I try to open a program.  Sometimes an hourglass appears and I can do nothing until that goes away.  Sometimes Ctrl+Alt+Del is needed to get to TaskManager.

I've run Malwarebytes and there don't appear to be any infections.  I've kept all of my programs updated, including Windows.

There don't seem to be any programs showing in AppData that shouldn't be there.

Can you possibly find something?  Or should I simply reformat/reinstall Windows?  I'd rather not.

 

SusanL

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Hello Bobbie2836,

Can you get SusanL to follow these instructions, she will need a USB flashdrive to run FRST scan.. 4 GB size if possible...

Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

We now need to access the Recovery Environment so that we can run a scan with FRST....

To enter the Recovery Environment with Windows 10, follow the instructions in This Tutorial on TenForums
Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out This Tutorial on TenForums.

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

user posted image


From that window select "Troubleshoot"


user posted image


From the next window select "Advance Options"


user posted image


From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Fix button.
  • It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.

Thank you,

Kevin...

Edited by kevinf80
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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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