mr2005 Posted October 19, 2017 ID:1174030 Share Posted October 19, 2017 I'm running Malwarebytes Premium 3.2.2. just noticed real time protection wasn't running, so i clicked it button to turn it on and it goes on and the button turns green, then immediately turns off. any advice to get this up an runnning? thanks in advance Link to post Share on other sites More sharing options...
kevinf80 Posted October 19, 2017 ID:1174040 Share Posted October 19, 2017 Hello mr2005 and welcome to Malwarebytes, Lets try the following: Totally Remove Malwarebytes from your system: Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop.. If applicable, backup your Malwarebytes license key information and deactivate the product. Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step To deactivate Malwarebytes: Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes... Double-click mb-clean.exe to run it A prompt to confirm the cleanup will appear, select Yes or No Yes - will proceed with the cleanup process <---- Select this option to start the tool No - will exit the utility The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes. Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot We recommend an immediate reboot <--- Do Not miss out this step Suppressing the reboot may result in an incomplete cleanup Upon reboot Malwarebytes will be totally removed from your system To re-install Malwarebytes: Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Next, If Malwarebytes is still not functioning correctly run the following: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted October 21, 2017 ID:1174809 Share Posted October 21, 2017 Any progress...? Link to post Share on other sites More sharing options...
mr2005 Posted October 23, 2017 Author ID:1175345 Share Posted October 23, 2017 Hi, did the removal, clean install and scan. results attached. Real time still won't turn on. attached s the text file. running the farbar recovery next. Thanks,. malware text file.txt Link to post Share on other sites More sharing options...
kevinf80 Posted October 23, 2017 ID:1175348 Share Posted October 23, 2017 (edited) Post the logs from FRST whenever you`re ready... Edited October 23, 2017 by kevinf80 Link to post Share on other sites More sharing options...
mr2005 Posted October 23, 2017 Author ID:1175357 Share Posted October 23, 2017 attached are the FRST and addition txtt docs are attached from the Farbar scan. THank you! Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted October 23, 2017 ID:1175368 Share Posted October 23, 2017 There appears to be a problem with Malwarebytes in eventviewer logs, also I see there has been several system crashes... Can you zip up and attach the following folder: C:\WINDOWS\Minidump Thank you, Kevin... Link to post Share on other sites More sharing options...
mr2005 Posted October 23, 2017 Author ID:1175392 Share Posted October 23, 2017 attached is the minidump zip. let me know if it opens ok. thanks! Minidump.zip Link to post Share on other sites More sharing options...
kevinf80 Posted October 23, 2017 ID:1175393 Share Posted October 23, 2017 The unzipped folder is empty...? Link to post Share on other sites More sharing options...
mr2005 Posted October 23, 2017 Author ID:1175394 Share Posted October 23, 2017 lets try it again. Minidump-3.zip Link to post Share on other sites More sharing options...
kevinf80 Posted October 23, 2017 ID:1175396 Share Posted October 23, 2017 Yes that one is ok, back shortly..... Link to post Share on other sites More sharing options...
kevinf80 Posted October 23, 2017 ID:1175398 Share Posted October 23, 2017 The latest crash information lists the video card driver needs to be updated.... I asked for these files incase they were related to Malwarebytes, i would still recommend that you go to manf, website for video card and seek current update.... Regarding Malwarebytes refusal to engage realtime protection, as there is an issue showing up in eventviewer I want you to go for a clean install once more, this time I want you to run the cleanup tool twice, reboot after each run, then reinstall again.... Totally Remove Malwarebytes from your system: Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop.. If applicable, backup your Malwarebytes license key information and deactivate the product. Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step To deactivate Malwarebytes: Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes... Double-click mb-clean.exe to run it A prompt to confirm the cleanup will appear, select Yes or No Yes - will proceed with the cleanup process <---- Select this option to start the tool No - will exit the utility The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes. Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot We recommend an immediate reboot <--- Do Not miss out this step Suppressing the reboot may result in an incomplete cleanup Upon reboot Malwarebytes will be totally removed from your system. Run the cleanup process again, reboot when complete.... To re-install Malwarebytes: Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... Thank you, Kevin Link to post Share on other sites More sharing options...
kevinf80 Posted October 25, 2017 ID:1175883 Share Posted October 25, 2017 Any progress...? Link to post Share on other sites More sharing options...
kevinf80 Posted October 30, 2017 ID:1177263 Share Posted October 30, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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