Meltin Posted October 18, 2017 ID:1173944 Share Posted October 18, 2017 (edited) Hi! I'm new here but have had Malwarebytes for a while. I have a paid subscription but haven't been able to get it to work for a long time. It keeps popping up saying protection layers are turned off but I'm not sure how to turn them back on. I'm sure that my computer is infected. Any help would be greatly appreciated!!! FRST.txt Addition.txt malwarebytesscan.txt Edited October 18, 2017 by Meltin Link to post Share on other sites More sharing options...
nikhils Posted October 19, 2017 ID:1174174 Share Posted October 19, 2017 Hello @Meltin Your logs indicate you have a very old version of the product namely "Malwarebytes version 3.0.4.1269 " Can you please download the latest installer from https://downloads.malwarebytes.com/file/mb3 Run the latest installer on top of your existing product. No need to uninstall the older version. The product should be fully functional after you upgrade to the latest version. Please let us know if that worked. Thank you. Link to post Share on other sites More sharing options...
Meltin Posted October 19, 2017 Author ID:1174211 Share Posted October 19, 2017 Hi, @nikhils That seemed to work though it still says "items scanned: 0" and my computer just turned off like I lost power right after it finished scanning. I was able to reboot and get the report though. I've attached it. mal2.txt Link to post Share on other sites More sharing options...
nikhils Posted October 19, 2017 ID:1174214 Share Posted October 19, 2017 Hello @Meltin From your logs it seems the scan was cancelled. "Scan Type: Threat Scan Result: Cancelled" Can you try running the scan again on the external drive and attach the scan results. Link to post Share on other sites More sharing options...
Meltin Posted October 19, 2017 Author ID:1174217 Share Posted October 19, 2017 Here you go. mal3.txt Link to post Share on other sites More sharing options...
nikhils Posted October 19, 2017 ID:1174234 Share Posted October 19, 2017 Scan completed successfully. From the log file: "-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 348808 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 1 min, 40 sec" You should be good to go. Link to post Share on other sites More sharing options...
Meltin Posted October 19, 2017 Author ID:1174243 Share Posted October 19, 2017 Awesome! Thank you so much! Link to post Share on other sites More sharing options...
nikhils Posted October 19, 2017 ID:1174245 Share Posted October 19, 2017 @Meltin You are very welcome Link to post Share on other sites More sharing options...
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