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Unable to contact license server

Lacie
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Lacie

Lacie

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I purchased the Premium subscription yesterday and have not been able to download it.

'Unable to contact license server.  Check your network settings' and 'Installation_token Not Found'. are the messages I'm receiving. 

I found another thread on this and did what that one said to do.....I've attached to two files.  Thanks for any help!!! 

 

FRST.txt

Addition.txt

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Firefox

Firefox

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While we wait for @exile360 lets get a few more logs if you don't mind and also one other thing...

Can you go to this site using IE - It should return a page with just a message stating OK? What do you get?

https://sirius.mwbsys.com
https://keystone.mwbsys.com

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Thank You,

Firefox

Edited by Firefox
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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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You're having an issue with IPSEC which could potentially be the cause. Please run the following and reboot and let us know if you're able to activate the program or not.

 

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Okay, the license server looks like it's able to be contacted now and is looking for updates correctly.

Please go to Settings -> Protection -> and uncheck the "Self Protection module"

Let me know if there are any other issues with the program you need help with.

Thanks

Ron

 

 

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