Malware Bytes Premium disappears from my windows 10 system

[Hockeymanvt]

I just had a security "alert" from my browser. I went to see when Malware bytes  Premium last ran. It has been COMPLETELY removed from my system.  I do not remember any notice of yearly payment required. Does MWB just remove the software?  How do I know if I need to renew if there is NOTHING left on the machine?

[kevinf80]

Hello Hockeymanvt and welcome to Malwarebytes, Follow the instructions at this link and post the requested logs: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Thank you, Kevin

[Porthos]

25 minutes ago, Hockeymanvt said:

Malware bytes  Premium last ran. It has been COMPLETELY removed from my system. 

1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
   2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

If that does not fix it please follow the following instructions

Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: 
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Hockeymanvt]

Thanks folks, Installing a new copy of MWB 3 Premium seems to have restored my installation. It even restored the License ID and Key. I am going to chat with MWB to confirm that my account is still in order. I appreciate all your help.  Will always be curious how (why) it was all removed.

[kevinf80]

Hello Hockeymanvt,

Good to hear Malwarebytes is reinstalled and working as expected, cannot give a specific reason for its removal, very odd for sure...

Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!