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Malwarebytes System Tray Icon Missing


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On 8/30/2017 at 7:26 AM, MadDemon64 said:

After the latest Malwarebytes update, the system tray icon stopped showing up.  The program still runs fine; it still blocks malware, and it still scans as it should, but now the system tray doesn't show the Malwarebytes icon.

PROBLEM

I had this very same problem -- no Malwarebytes icon in the system tray -- after taking the update from Malwarebytes 3.1.2 (May, 2017) to 3.2.2 (August, 2017).

The MBAMService.exe program WAS shown to be running in Task Manager. And I was able to execute a Malwarebytes scan successfully by running Malwarebytes off the desktop icon.

However, the mbamtray.exe program was NOT shown in Task Manager to be running. I also checked the StartUp tab within The System Configuration Tool (msconfig.exe) and there was NOT any kind of entry for mbamtray.exe, as there should have been.

CAUSE

Part of the installation -- that part that sets up mbamtray.exe to run at every startup -- failed. I suspect it failed because it was blocked by my other security software (ie, ZoneAlarm), since mbamtray.exe wants permission to run at every startup.

SOLUTION

I created a new string registry entry within HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I named it mbamtray -- and I gave it a string value of

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

[ I also deleted the entire ZoneAlarm permissions line-entry for mbamtray.exe ]

I rebooted. The Malwarebytes icon appeared in the tray. The mbamtray.exe program WAS shown in Task Manager to be running. The StartUp tab within msconfig.exe reflected the property entry for mbamtray, with a checked box beside it, to run at every startup.

Problem resolved.

For someone not comfortable with registry editing, he/she could accomplish pretty much the same thing by right-clicking on

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

then creating a shortcut that will be dropped on the desktop. Then drag&drop that shortcut into the folder

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ 

 

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