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as soon my subscription was renewed it removed my maintenance program  WINASO I proceeded to enter the program in the exclusion list but it will not let it reload only started removal upon renewing subscription and program updated had program downloaded from direct webpage from WINASO ....attached file 

malware.txt

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yes after I enter it ot the exclusion list I went to reload and it blocked the file  but it only let's my anti virus program operate that was in my exclusion list prior to the update ...please I do have some common sense about computers and  and  so on  so I am still waiting for the  Malware genius crew  for help .....

 

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  • Staff

With the exclusions entered, have you tried doing a full re-install of ASO? If not, I'd start there. If you have, can you provide the logs mentioned in the thread below? This will help us confirm what settings are configured and see what we can do about getting this working properly.

 

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