svcvmx process

[2Seconds2]

Hi I recently noticed a decrease speed in my PC and noticed that I have a process running in the background that I cant remove. I also havent been able to install MBAM Chameleon . I would love some help as to what my next best choice would be.  

 

Thank you in advance ! 

Addition.txt

FRST.txt

[Aura]

Hi 2Seconds2

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.
 
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/
 
If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after. 

[2Seconds2]

Thank you Yoan, appreciate the kind words. 

I have ran the scan and here are the results ; copy and pasted as you suggested in your comment.

Malwarebytes Anti-Rootkit BETA 1.10.2.1001
www.malwarebytes.org

Database version:
  main:    v2017.10.16.11
  rootkit: v2017.10.14.01

Windows 10 x64 NTFS
Internet Explorer 11.674.15063.0
MJZ :: MJZ-PC [administrator]

10/16/2017 7:49:03 PM
mbar-log-2017-10-16 (19-49-03).txt

Scan type: 
Scan options enabled: Anti-Rootkit | Drivers | MBR
Scan options disabled: Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Objects scanned: 452
Time elapsed: 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\WINDOWS\SYSTEM32\drivers\ndistpr64.sys (Rootkit.Agent.PUA) -> Delete on reboot. [a1184d89fddc3c481bce6ecc1384a192]

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

[Aura]

Good Now you should be able to install and run a scan with Malwarebytes.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
• Let the scan run, the time required to complete the scan depends of your system and computer specs
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  
  • If it asks you to restart your computer to complete the removal, do so
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

[Aura]

Hi 2Seconds2,

Are you still with me?

[2Seconds2]

Hi , Aura 

After running the scan, it found over 54,000 different errors so I wasn't able to export the summary as it froze my computer when it was done scanning (10+ hours). Is there another way to do so ? 

[2Seconds2]

I ran the test again. Here are the results

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 10/20/17
Scan Time: 10:57 AM
Log File: f897f0c0-b5a6-11e7-b353-5404a6c2423a.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3056
License: Free

-System Information-
OS: Windows 10 (Build 16299.19)
CPU: x64
File System: NTFS
User: MJZ-PC\MJZ

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 683503
Threats Detected: 7
Threats Quarantined: 7
Time Elapsed: 7 min, 58 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 1
PUP.Optional.BrowseFox, C:\PROGRAM FILES (X86)\CLOVER\UTILWND.DLL, Quarantined, [1745], [99605],1.0.3056

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 6
PUP.Optional.BrowseFox, C:\PROGRAM FILES (X86)\CLOVER\UTILWND.DLL, Delete-on-Reboot, [1745], [99605],1.0.3056
PUP.Optional.BrowseFox, C:\PROGRAM FILES (X86)\CLOVER\CLVHELPER.EXE, Delete-on-Reboot, [1745], [99605],1.0.3056
PUP.Optional.BrowseFox, C:\PROGRAM FILES (X86)\CLOVER\CLVUTIL.EXE, Delete-on-Reboot, [1745], [99605],1.0.3056
PUP.Optional.BrowseFox, C:\PROGRAM FILES (X86)\CLOVER\SOFTUPD.EXE, Delete-on-Reboot, [1745], [99605],1.0.3056
PUP.Optional.BrowseFox, C:\PROGRAM FILES (X86)\CLOVER\CLVASSIST.EXE, Delete-on-Reboot, [1745], [99605],1.0.3056
PUP.Optional.BrowseFox, C:\USERS\MJZ\DOWNLOADS\SETUP_CLOVER@3.4.0.EXE, Delete-on-Reboot, [1745], [99605],1.0.3056

Physical Sector: 0
(No malicious items detected)

(end)

[Aura]

I can imagine what was detected (in the 54,000 items), so it's fine. Now let's do a sweep with AdwCleaner and RogueKiller.

AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
  

RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply
  

Your next reply(ies) should therefore contain:

• Copy/pasted AdwCleaner clean log
• Copy/pasted RogueKiller clean log
  

[2Seconds2]

Thank you for being with me this whole time

Heres the Adw Cleaner log

# AdwCleaner 7.0.3.1 - Logfile created on Fri Oct 20 15:59:45 2017
# Updated on 2017/29/09 by Malwarebytes 
# Running on Windows 10 Pro (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Windows\System32\\SSL
Deleted: C:\Windows\SysWOW64\\SSL
Deleted: C:\Users\MJZ\AppData\Local\llssoft
Deleted: C:\Users\MJZ\AppData\Local\ntuserlitelist
Deleted: C:\Program Files (x86)\Microleaves

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d16fk4ms6rqz1v.cloudfront.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d16fk4ms6rqz1v.cloudfront.net
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\DMunversion
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}
Deleted: [Value] - HKU\S-1-5-21-517441185-2000574432-2814188571-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|WinResSync
Deleted: [Key] - HKCU\SOFTWARE\Classes\Software\AppDataLow\Software\Amazon\Amazon1ButtonApp
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\Amazon1ButtonBrowserHelper.dll
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{6711eba6-cf08-4edw-9528-86004fa424bb}

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

Plugin deleted: SoundCloud Downloader Free - 

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [5896 B] - [2017/4/1 23:2:20]
C:/AdwCleaner/AdwCleaner[S0].txt - [5430 B] - [2017/4/1 23:1:18]
C:/AdwCleaner/AdwCleaner[S1].txt - [2838 B] - [2017/10/20 15:59:19]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

 

And heres the Roguekiller log :

RogueKiller V12.11.20.0 (x64) [Oct 16 2017] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : MJZ [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Delete -- Date : 10/20/2017 12:05:34 (Duration : 00:57:10)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 1 ¤¤¤
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{dfd01e1a-4db0-4926-831f-275b4a03fee3} | DhcpNameServer : 10.111.66.1 ([])  -> Replaced ()

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUP.Gen0][Chrome:Addon] Default : Honey [bmnlcjabgnpnenekpadlanbbkooimhnj] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: SanDisk SDSSDXPS480G +++++
--- User ---
[MBR] 55842d4d7274166968401be13d41a96b
[BSP] 82884164bdce42178547937ca2e85543 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 457410 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 936777728 | Size: 450 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: SanDisk Cruzer Glide USB Device +++++
--- User ---
[MBR] 343a9850bc3b8280b4b6463633440686
[BSP] df4f83c1f72e36823a12b0dfc7617313 : Empty MBR Code
Partition table:
0 - [XXXXXX] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 32 | Size: 14906 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )

 

 

 

 

[Aura]

Good! Now let's run a scan with FRST to see what's left to remove.

Farbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.

• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
• Click on the Scan button
• On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
• Copy and paste the content of both FRST.txt and Addition.txt in your next reply
  

[2Seconds2]

Hi, I have ran the test again. Im already seeing a difference in performance on my end. Thanks for your help. I have attached the two files below.

Addition.txt

FRST.txt

[Aura]

Almost done!

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

How's your system behaving now? Are there any other issues to address?

fixlist.txt

[Aura]

Hi 2Seconds2,

Are you still with me?

[Aura]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!