Stucking at downloading step

[shote1369]

Its stil fine in today morning but when i start my laptop again and press checking update its stuck at downloading step although my internet stil good (its mean there is a new update package version to be downloaded) and then its back to normal (its said that updates: current). I was keeping hit to check update and its stil keep stuck at Downloading.
My update package version: 1.0.3019

[shote1369]

Ok i did downgrade to 3.0.6 but yeah stil stuck ! Cause the setup of 3.2.2 force me restart my laptop over and over ! Whats going on !!!

Edited October 16, 2017 by shote1369

[Porthos]

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

 

[shote1369]

Thank to ur help Porthos, but i dont know how its been up to date now. but version 3.2.2 setup keeping require restart to install and then when my laptop start up again its stil said require restart before install again ...

[Firefox]

If your stuck in a restart loop you may try the instructions below to see if this helps...

Can you please try this.

1. Open your Registry and check for the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2. Delete the whole key.
3. Now install the latest version of Malwarebytes 3.2.2 from here:  ->>RIGHT HERE<<-

Please let me know if that worked.

[shote1369]

Its stil fine to my license isnt it ?

[shote1369]

Alright its back to normal

[Firefox]

Glad to hear its back to normal... for others that may find it helpful, what fixed your issues?

[shote1369]

Dont know how to explain .... i just gone mad after get a dowgrade version then i turned off my laptop and drink some coffee. When all done, i got back to resolve the restart loop like what u had told me, and amazing thing is the setup started to work after i turn on my laptop again !
Thank to all ur guys/girls help by the way

Edited October 16, 2017 by shote1369

[nikhils]

Awesome, glad to know everything is working well.