Update to 3.2 in infinite loop

[ChrisHaag]

Malwarebytes 3.1 asked for an update to 3.2. I agreed. If I remember correctly the installation was "too fast". It asked for a reboot.

After the reboot Malwarebytes was not running and the installation automatically started over again. The progress bar did not move and after few seconds the request for a reboot popped up. That happens with every reboot since then.

I used MB clean, no change. The log files show that Malwarebytes is not installed. 

After I used MB clean I ran the Malwarebytes 3.2 (full) installer, which does the same: few seconds of non-moving progress bar, reboot, Groundhog Day.

mb-check-results.zip

Edited October 16, 2017 by ChrisHaag

[Firefox]

Hello and Welcome...

This has happened to a few other folks... see if the below instructions help...

Can you please try this.

1. Open your Registry and check for the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2. Delete the whole key.
3. Now install the latest version of Malwarebytes 3.2.2 from here: ->>RIGHT HERE<<-

Please let me know if that worked.

Edited October 16, 2017 by Firefox

[ChrisHaag]

Hi there, thanks for your help. I found that thread but did not expect it to work as for the thread opener the reg key did not exist. I'll give it a try and report back.

[nikhils]

Hello @ChrisHaag

Can you please follow the forum post below and post the logs. We can figure out what is left behind that is causing this issue.

 

[ChrisHaag]

I already attached the logs to my first post...

Is something missing?

[nikhils]

Sorry, I missed that part.

Here is what I would do:

1. Open registry and navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}

2. Delete that key completely.

3. Try to run the latest 3.2.2 installer. 

This should fix your issue.

[ChrisHaag]

6 hours ago, Firefox said:

1. Open your Registry and check for the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes  Anti-Malware_is1

There was no folder "Malwarebytes  Anti-Malware_is1" at that location. Thanks anyway! You were close 

13 minutes ago, nikhils said:

1. Open registry and navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}

2. Delete that key completely.

3. Try to run the latest 3.2.2 installer. 

This should fix your issue.

It did indeed! The installation ran through smoothly, Malwarebytes up and running in a minute, even the premium key was still there. Thanks a lot!

[nikhils]

Super. Glad to know you are up and running with the latest MB version.

Thank you.

[ChrisHaag]

One more thing...there might be a relation to the Microsoft October Win 10 update. It checked the logs and the Windows update seemed to be downloading/installing at the same time. 

Edited October 16, 2017 by ChrisHaag
Typo

[nikhils]

That's interesting. Will investigate around that.

Thank you.